Problem with some client BESR 8.5

[Zell]

Hello,

I have a problem with BESR on some Windows 2000 clients (BESR 8.5)
The installation works fine but when I run it, it says that the client is backed up (as he did not).
When I go in the "state of volumes" (see volume_state.png), I do not see the hard drive partitions, there is just written "Last recovery point: \ \ \ 172.28.16.142 \ \ Shared \ TestImage001 . v2i "and" data not found ".
FYI, my server is BESR MS 2010 SP3.

I tried reinstalling the client but nothing changed.

Thank you for your help.

[Markus_Koestler]

Which 8.5 version do you use exaclty(8.5.X) ? Which Version of the BESR/SSR MS do you use ?

[Zell]

The client version is 8.5.5.33937.
And I use the 9.0.3 version of BESR MS (BESR MS 2010 SP3).

[Zell]

I just installed SP7 on the client (8.5.7.36701) but it did not solve the problem.

[Markus_Koestler]

Do you see the volumes in the console on the BESR client ?

[Zell]

No I do not see them.
When I go to the Status tab, the volumes are not displayed, and the screen stuck on "Updating of planning" (not sure that will be written like this in English...) (see Capture.png)

[Markus_Koestler]

Do you see the drives on the "Advancè" tab ?

[Zell]

No, nothing is displayed.

[Linas]

Last time I had to figure out what version of BESRMS I had I called support and after 30 minutes with support we ere able to find the version

Is there an easy way or quicker

Or how to check the version?

[Zell]

I checked my version of BESR SM by running Symantec Installation Manager.
BESR SM normally appears in the list of installed products with its version.

[Markus_Koestler]

Ok, have you tried running fixinstall.bat ?

[Zell]

I just tried but I still have the problem.

[Markus_Koestler]

Hm, then i've no idea but to file a case with symantec.

[Linas]

When on the Status page on the client

Click View and click Show Hidden Drives

Does anything show up?

Was Support able to help?

[Zell]

Hello,

When I click on "Show hidden drives", nothing appears either.
After several tests, I backup the hard drive with "Ghost", then I deployed on another SATA hard drive (the original hard drive was a SATA) it did not work but if I deploys backup on an IDE disk, BESR detects the disc!
So I tried to put the SATA drive and update all drivers (including SATA) but it still does not work ...
I also looked in the BIOS settings but I found nothing.
I think I'll change the hard drives of the 3 PCs that cause problems until they can find a solution... (PCs that have this problem are all HP DC7x00, there may be a link between these models and this problem?).

Thank you for helping me find a solution.