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Fresh 8.2 Install fails - Conf. Server

pel_clearwell
Level 2

8.2 install failed with 32GB RAM not present.  Memory now at 32gb

Attempts to reinstall display message 

 

The setup has detected that no version of Clearwell Confirmation server 8.2 is installed.  The Specified command-line options require that the application be installed to continue.

Teminates.

 

Any command line options to force a reinstall ?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Uninstalled Confirmation server, removed registry entries related to the product rebooted and then the install worked sucessfully.

Issue resolved.

 

 

 

 

View solution in original post

3 REPLIES 3

JimmyClearwell
Level 5
Employee Accredited Certified

Hello pel_clearwell,

Sorry to hear about this issue. 

I would say that your safest bet would be to completely uninstall the confirmation server from Programs and Features, and run the confirmation server installer again. That is if it still shows in Programs and Features. If it doesn't you would need to remove instances of the confirmation server in the registry. 

Feel free to reply back here with any new info you have.

 

Best Regards,
James Harris
Business Critical Engineer Veritas eDiscovery Platform
Business Critical Services
Veritas Technologies LLC

JimmyClearwell
Level 5
Employee Accredited Certified

Hello @pel_clearwell,

Just checking back to see if you had any luck or if you need any help.

If I was able to answer you questions, would you kindly mark the post as Resolved when you have an opportunity.

Best Regards,
James Harris
Business Critical Engineer Veritas eDiscovery Platform
Business Critical Services
Veritas Technologies LLC

Uninstalled Confirmation server, removed registry entries related to the product rebooted and then the install worked sucessfully.

Issue resolved.

 

 

 

 

View solution in original post