09-22-2012 02:03 PM
Hi,
When clicking CA 10 Report Message Summary By Department "view message" HTTP Error 500.19 - Internal Server Error
09-22-2012 04:15 PM
Is this the only report not working?
09-22-2012 06:04 PM
Yes only when I click view items from within the report. Thanks
09-22-2012 08:35 PM
Ok, so a couple questions:
Is CA installed on the same server as EV?
Can you veiw original items in CA from review?
Finally, have you double-checked your Temp folder and ASP.Net Temp folder permissions?
09-23-2012 03:53 AM
CA installed on a Separate server, not on same server as EV
Yes we can view original items in CA from review, opens fine in Outlook.
Looking at the permissions settings for Temp folder it is rather confusing
Install Document says
09-23-2012 03:57 AM
Just checking the Customer IIS virtual directory in IIS, but getting the following
09-23-2012 04:22 AM
Just realised that crystal reports support wasn't installed, therefore compliance web directory was missing.
Now installed Crystal reports support component by selecting "Modify" option in CA installation.
After installation CA lost its configuration, so had to painfully add all configuration again, configuration DB, and all customer DBs.
Now getting differrent error while trying to view item from reports.
09-23-2012 05:12 AM
Is this a new report or the original?
09-23-2012 05:31 AM
You want to do that one for sure, if you look in your error that is the version being reported. You could just do them all to be sure.
I don't have my lab in front of me so not 100% sure where to find the inheritable permission setting. Will check later on.
09-23-2012 05:47 AM
Both new and old report.
Thanks