03-03-2009 01:48 PM
For Compliance Accelerator (CA), when a search is run, I often end up with 30-40% of the review set being from a few e-mail news groups.
While I don't want to block them as spam/junk mail from the employee mailboxes, is there a way to identify to CA specific addresses which are to be excluded from the search and resulting review set?
Thanks
Solved! Go to Solution.
03-04-2009 01:08 PM
The CA Reviewers guide for that version says this:
An address or display name preceded by a hyphen and enclosed in quotation marks, such as "-john.doe@example.com". Use this form to exclude the address from the search.
You could try that.
Cheers,
03-03-2009 01:57 PM
What version of CA are you using?
03-04-2009 11:44 AM
Sorry for the delay.
03-04-2009 01:08 PM
The CA Reviewers guide for that version says this:
An address or display name preceded by a hyphen and enclosed in quotation marks, such as "-john.doe@example.com". Use this form to exclude the address from the search.
You could try that.
Cheers,
03-05-2009 10:54 AM
Not sure...
What we are trying to do is only search e-mail that goes to, or comes from an external source (i.e., external inbound, external outbound).
As such under "Authors and Recipients" I am selecting "Inbound","Outbound", and then "internal/external" rather than "Other Departments". (As soon as you select "internal/external", the free form boxes go away.) Then I am selecting "External to Organization".
In reading the guide, I am under the impression that "Other Departments" limits you to internal only. Am I wrong on that?
Thanks
03-06-2009 05:42 AM
I don't believe it will limit unless you are using Dept. Partitions. I would give it a quick test to verify, but I think it will work.
Regards,