Solved: Issue with formatting

Andrew_Tankersl · ‎12-22-2011

We have been seeing certain emails, when viewed in CA show up with what appear to be Chinese characters. However if you open the message to view in it's original format it is in English.

Anyone seen anything similar

TonySterling · ‎12-22-2011

Ok, at lease now we know that it isn't CA related. I am going to guess that the sender of the email may use a different language, is that right?

What seems to be happening is that the item's html preview is using the default language even though the email is written in English.

I would recommend opening a case and see if this is a bug.

View solution in original post

TonySterling · ‎12-22-2011

Can you do a search in the WebApp for one of these items and verify the html view is the same?

Also, is this CA 8 sp4 you are working with here?

Andrew_Tankersl · ‎12-22-2011

CA 8 SP4

Viewing the image in the WebApp also displays the Chinese characters

Andrew_Tankersl · ‎12-22-2011

TonySterling · ‎12-22-2011

Ok, at lease now we know that it isn't CA related. I am going to guess that the sender of the email may use a different language, is that right?

What seems to be happening is that the item's html preview is using the default language even though the email is written in English.

I would recommend opening a case and see if this is a bug.

TonySterling · ‎01-13-2012

Hey Andrew,

Where you able to get support to look at this?

Just curious...

Tony

VOX

Issue with formatting