I have someone who is complaining that Compliance Accelerator isn't showing all the results it should when they search for email. I was told by someone else that Compliance Accelerator is actually designed to only show a random sampling. That person ...
Hi Folks, I have been facing a weired issue while creating a new schedule search in CA 9.0.2 I am follwing the CA admin doc to create the search and save it but it wont save and also it wont show any error also. Any idea how to deal with this.
Hello All, I got a interesting situation to investigate.....!! We have CA deployed which does performs Daily schedule search + Random Sampling on the email from Journal Store and send it to their respective CA department. I got notified that emails f...
We discovered an issue with EV 9.0.4 (GA on 6/20/12, last week) - any customers who have already installed or upgraded to it will need to take action. We released a Late Breaking News (LBN) alert and have published a related technote. The existin...
I have a client who has an issue with Compliance Accelerator. I have posted the summary of their issue below. The summary of the problem is this: It looks like we are getting a random sampling of emails to review but there is no way for...
Hi, We are facing a performance issue in Compliance Accelerator application while running searches. Any scheduled searches are taking a long time to process and goes into Hung State after few hours. Below are troubleshooting we have done till date. I...
Hi All, I am preparing my EV environment to upgrade from v8.0.3 to v9.0.3, the first component that i am going to upgrade is my CA/DA server along with CA/DA clients. When doing some pre-upgrade checks i found bunch of Searches which were not complet...
Hi, I can't seem to drill down to the department members, but only in the right box. We are running v10.0. Is that expected behavior?
1. I noticed that when conducting searches in the Research tab, when selecting to or from a department, it does not let me drill down into the department and select individual members. This functionality exists when searching from the Departmen...
We have been seeing certain emails, when viewed in CA show up with what appear to be Chinese characters. However if you open the message to view in it's original format it is in English. Anyone seen anything similar
My complaince user is trying to review emails in a dept which says that it has 1071 unreviewd items but when he click on unreviewd tab it shows only 71 items. While checking the summary it shows users as attach screen shot, which say 1000 items ar...
I'm installing CA v10 on a new W2k8r2 server. EV9sp1 installed (not configured) and all other pre-reqs set. I'm getting error id 372 and 364 when the Accleerator Manager Service is started and cannot open the EVBAAdmin website. BTW, I got th...
Hi Does anyone know whether hardware load balancers (F5 Big-IP for example) are supported with multiple CA or multiple DA servers as a way to do load-balancing and High Availability at the same time? The Install Guides for both products mention Wind...
Dear All, I want to know that how compliance works ? are it checks archived emails or continously checking communications of emails on run time.? Thanks Noor
I'm having an issue with a client machine using Lotus Notes. They are running Compliance Accelerator but when they try to view original documents they reseive an error. Using Compliance Accelerator 9 they can view items but could not view original it...
Hi, Whil Peforming a search in CA for a specified Period of time i am getting error in search as below. Search request failed. Reason: %1 Index Id:%2 Requestor:%3 Search Query: %4 Search Argument: %5 [0xc0041c67] I have checked the Event Logs and ...
Hi, I have Around 15 Departments in Compliance acclerator. Now i when i look at the home page of Compliance acclerator client i see only 10 Departments so if i have to view all 15 Depratments i have to go in the departments tab to view the remaning ...
I have a user who receives this error message when they try to view the original from Compliance Accelerator 9 with Domino. View Originals - Database Not Found - Select Servers to Search. Then I get Search Server- File does not exist. This apparently...
All - When our users leave the company, we put the users in AD into a "Disabled OU" and delete account after 30 days of being in "Disabled OU". Unfortunately when the AD synchronization occurs from CA, the "End Date" does not get populated nor does t...
Can someone help me with the below issue. We recently upgraded our vault servers and CA and DA servers to version 8.0 SP5. After the upgrade we are seeing issues in the CA searches. The error says the index may have failed, but when we run a search f...
