Resolved! Lync archiving
Hi, we would like to begin using Office365 Lync and are trying to find a solution that will archive the IM messages....does Symantec have a solution that can do this? Thanks
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Resolved! ACE
I just found about ACE - Is their a cost for ACE ? Are you able to send me some docuumentation on it and cost if possible ? Basically we wouild like to exclude some emails from sampling... Current CA V 9.0.2
Resolved! After Upgrade to 10.0.4 Compliance Accelerator is seeing 10.0.3 binaries
I upgraded CA and DA to 10.0.4 and all was well and then upgraded Enterprise Vault to 10.0.4. Though the accelerator service starts I get errors when the client attempts to retrieve instances A problem occured while retrieving the list of instances ...
Resolved! Compliance Accelerator - New Cust DB
We are creating a new Customer Database but want to keep the old DB for historic\audit reasons. How can we ensure once we create the new DB and import the employees\departemnts that all new emails from random capturing wil go only to the new DB ? Do ...
Resolved! Compliance Accelerator
Hi. I wanted to know if it was possible to run a report on everyone that has delegate access in Complaince Accelerator. Can someone point me to what table will have this info ? I would like to run the report in SQL...
Resolved! CA 10 cannot add user
CA installed and configured (Customer DB exists, added the domain, event log shows synch'd) The CA client opens (runnig as the service account) cannot add users (Home, add role assignment) The dialog box opens, but is disabled.
Resolved! Compliance Accelerator 9.0.4 Reporting
I recently installed and configured Compliance Accelerator 9.0.4 but I need to get reporting up and running. When I go to the reporting tab it says "Disconnected from report server". I'm assuming I need to install SQL Reporting services. I was hoping...
Resolved! Compliance Accelerator Training Material
I have a client who is new to using Compliance Accelerator and is looking for some training material. Can someone point me to some online training material, a book, or even Symantec classes? They are currently using CA 9.0.4 if that makes a differenc...
Resolved! Compliance Accelerator 9.0 configuration
I installed Compliance Accelerator and I created a new search under the Application Tab and let it run and it finished successfully. However when I go to the Review tab it says "No Items Avaliable" so I'm wondering what I'm missing...
Resolved! CA Report with reviewed messages, attachments, reviewer comments and date
Regulators will request evidence of email supervision. Specifically requested is: email and attachmentsreviewerdate of the reviewreviewer comments While a "Printable Version" of 1-10 messages may be printed from the Review Pane of CA containing this...
Resolved! CA Review - Group by Subject - What is Sort Order or Hierarchy
When viewing items in CA Review, the list may be grouped by Subject. What is the order or hierarchy for the grouping? Specifically, unique characters astrisk (*), forward slash or oblique (/), bracket ([ or ]), brace ({ or }) or hypen (-). Thank y...
Resolved! CA Unable to modify a search thats setup
We are running CA 10.0.4 and have searches setup on a daily schedule to collect the emails against the hotword for the compliance team to review. They have started providing email addresses to block, so i can see we need to do this under the freef...
Resolved! CA Report for Key Word Search - Total Messages and Total Sampled
Our firm performs scheduled and immediate key word searches (no guaranteed sample or random sample). Which CA report provides total messages monitored employee sent and total messages sampled? Thank you.
Resolved! Message Status Summary Drill Down Report - Employee Journaled Message Stats Summary
Is there documentation for the drilldown report within "Message Stats Summary"? The drilldown report reads "Employee Journaled Message Stats Summary". Specifically, I cannot reconcile the counts within "Received" and "Sent". Thank you.
Resolved! Search Results Directory
Regarding the xml files that are found in the directory Enterprise Vault Business Accelerator\SearchResults\evbacompliance; can those be deleted without issue.
Resolved! Can't find any users in Assign Roles
Hi All, I think I might have missed a crucial step here in configuring CA. I am trying to assign a role and I am getting no users and groups available as per the screen shot. Any idea on this?
Resolved! DCS installation - requirements
I've read through some of the DCS Implementation Guide but would appreciate confirmation of what I think to be true. The only reason we wish to use the product is to classify certain users' emails so they can then be excluded from certain searches. ...
Resolved! Report
We are working on creating a custom report that will help us determine the following per Employee in a Department in Compliance Accelerator. 1) Total Number of Lexicon Items Flagged 2) Total Number of Random Sample Items Flagged 3) Total Number of It...
Resolved! Compliance Accelerator Client via Citrix issue opening .pdf files
We are trying to get our remote email reviewers to review emails by using the compliance accelerator client via Citrix. All in all it seems to work fine with the exception of opening .pdf files. When opening a .pdf file we get the following error T...
Resolved! Complianc Accelerator evbaadmin cannot connect to server
Upgraded EV and CA from 9 SP2 to 10 SP4 (via the approved upgrade paths. Now, when trying to connect to evbaadmin on the CA server, get the error cannot connect to server. (and the Configuration DB and the Customer Databases were upgraded at each ste...
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