10-17-2008 08:28 AM
Has anyone been able to successfully restore a message using GRT? I'm testing and cannot get this to work. I have Exchange 07 64 bit on Server 2008 Standard. I have backupexec 12.5 64 bit on 64-bit Windows Server 2008 Standard. I'm using a Windows Server 2003 machine with a huge array of disks as a B2D Folder currently. I also have a NAS, but not being used in this scenario.
Error message - Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again.
Final error category: Resource Errors
I even tried using an Enterprise Admin account for the backup/restore and that didn't work. All the research ive done has led me to beleive it is a permissions issue, but I'm leaning away from that after the EA account failed. Any ideas?
10-17-2008 03:16 PM
4. Run an Information Store backup/restore and verify the results.
Reference http://seer.entsupport.symantec.com/docs/305539.htm
Dont forget to replace ip address or the computer name of the servers in their own host file (Dont copy paste as it is)
10-17-2008 04:53 PM
Thanks for the reply.
I have found that article along with a couple of other procedure-articles from Symantec for GRT. Most of these articles reference BUE 11d. I use 12.5 which I may regret since it just came out and the lack of documentation is very revealing when googling anything.
Anyways - the steps you mention are involved in a single server topology for the Exchange environment. We run a 3 server topology - One server for the mailbox role, one for the Hub transport, and one for the client access. (EX01, XH01, XA01 respectively) I have already made the changes to the CA server which are found in the support doc you referenced. This involved unchecking the IPv6 protocol from the NIC properties and making a registry change. The backup is successful, it's the restore of a single message that is the issue.
I also found an article about permissions for the BEadmin account. The BEadmin account is an Exchange organization administrator and an Exchange server administrator. I even tried using an ExchangeService account which is a member of the Enterprise admins group. The GRT restore fails after about 2-10 seconds of running with unable to attach to a resource. All the research i've seen is either permissions or IPv6. I have taken permissions out of the question by using an EnterpriseAdmins account and made the changes to the IPv6 protocol as mentioned in the helpdoc you referenced http://seer.entsupport.symantec.com/docs/305539.htm. I did not make any host file changes because - according to the link above - that is for a single exchange server topology, which we do not run.
Any other ideas? My main concern is that some of the articles i've seen for GRT restores involve upgrading to a specific build of BUE 11d. I'm affraid there may need to be a hotfix/SP applied to my 12.5, but since it came out a couple weeks ago (i think), that information is not available because it is so new. I wonder if Symantec has any documentation / webcasts, etc (something that lets me see) that GRT is a capable thing with BUE 12.5. Everything I'm using for the GRT is 64-bit. (Exchange, the OS, the BUE software) all 64-bit and on Server 08 Std. A checklist would be nice - microsoft always provides checklists of everything you need to do with their upgrades/migrations/procedures/etc, I wonder if Symantec has a GRT checklist for Exchange.
Thanks,
Zach