Move primary SAN SSO failed

[Milan_Lesnik]

Hello

After I run beutilty.exe (move primary SAN SSO server) I have got two problems. We have here backup exec 11d (7170) with all but hf42 installed, 6 servers (one primary SAN SSO server, other 5 are SAN enabled).

Moving went without any error messages (completed successfully), but my problems are:

- old primary SAN SSO server doesn't know where is catalog base (at new server). When bengine.exe (catalog server) starts it writes in applicaton log - "catalog server is OLD-PRIMARY-SAN-SSO server), bengine.exe on other servers points to new server. Backup works but old primary server doesn't write catalog files (*.fhl and *.xml files are missing). I look and search through registry (HKLM\Software\Symantec\*) but I didn't succedd in setting keys and values.

- cataloging doesn't work anymore - for example - catalog media, restart backup exec on one (not old primary san server) of the servers and catalogs are missing in console (user interface). Catalog files are on disk directory, but I couldn't select anything to restore (I have to start recatalog again). I find some articles and one document http://seer.entsupport.symantec.com/docs/288076.htm.

Any hints (besides reinstalling all)

Regars Milan

[Milan_Lesnik]

Hello

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old primary SAN SSO server doesn't know where is catalog base (at new server). When bengine.exe (catalog server) starts it writes in applicaton log - "catalog server is OLD-PRIMARY-SAN-SSO server), bengine.exe on other servers points to new server. Backup works but old primary server doesn't write catalog files (*.fhl and *.xml files are missing). I look and search through registry (HKLM\Software\Symantec\*) but I didn't succedd in setting keys and values.

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Solved.

Modify registry keys on media servers and modify row in a bkupexec database table machineex. Old primary media server is now really secondary media server.

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cataloging doesn't work anymore - for example - catalog media, restart backup exec on one (not old primary san server) of the servers and catalogs are missing in console (user interface). Catalog files are on disk directory, but I couldn't select anything to restore (I have to start recatalog again). I find some articles and one document http://seer.entsupport.symantec.com/docs/288076.htm.

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Still doesn't work. If I restart services on one of secondary media servers, catalogs are missing in restore tab (I couldn't select anything). When I restart services on new primary media server catalogs appear again.

I've also found another glitch - I'm able to delete catalog (in restore tab) only on old primary media server.

Any solutions? I've played by the book (move primary media server) and now I've got problems. According to Symantec - they don't intend to solve the problem in this version (11d, 7170).

Regards, Milan

[Milan_Lesnik]

Hello

My catalogs aren't missing now if I restart backup exec services on media servers (primary and secondaries).

Here is my cookbook recipe for moving primary SAN SSO server:

- examine registry keys HKLM\Software\Symantec on all servers
- examine bedb databasess on all servers (table machineex)
- stop backup exec services on all servers
- stop bkupexec SQL servers on all servers
- copy bedb databases
- export registry keys
- copy catalog files
- start backup exec services on all media servers
- run beutility
- move primary san sso server
- stop backup exec services on all services
- modify table machineex on old primary and new primary
- examine table machineex on secondaries
- reexamine registry keys HKLM\Software\Symantec and modifiy keys and values
- start backup exec services on all media servers
- recatalog tapes

I think one could also copy catalog files from old primary to new primary before starting backup exec services on all media servers, recataloging is time consuming process. I tested this when I planned disaster recovery strategy (backup domain controller, install new server, copy catalog files, inventory tape) and I was able to restore data without cataloging.


I'm still not able to delete catalogs in backup exec user interface.

Regards, Milan

[Milan_Lesnik]

Hi

Now I have the complete (I hope) solution for moving primary SSO server and now I'm able to delete catalogs through backup exec console interface. I get the clue from this page: http://www.symantec.com/connect/forums/how-transwer-be-database-amp-config-new-media-server. So here is the new recipe (use it at your own risk):

- examine registry keys HKLM\Software\Symantec on all servers
- examine bedb databasess on all servers (table machineex)
- stop backup exec services on all servers
- stop bkupexec SQL servers on all servers
- copy bedb databases
- export registry keys
- copy catalog files
- start backup exec services on all media servers
- run beutility
- move primary san sso server
- stop backup exec services on all services
- run sql manager and modify table machineex on old primary and new primary
- examine table machineex on secondaries
- examine registry keys HKLM\Software\Symantec and modifiy keys and values, modify also HKLM\Software\Symantec\Backup Exec for Windows\Backup Exec\Server\DataPartitionID (swap values on old primary and new primary SSO servers)
- modify table DataPartition (swap values, columns GUID and Name)
- script (alter table ... add ...) all keyses, indexes and relationships (I'm not a sql guy) in the following tables: CatFragment, CatImage, CatMedia, CatPieceIDTable, CatResource, Report, ReportCategory, ReportCategorySet, ReportFilter, ReportFiltersUsed, ReportFilterValue, ReportJob, ReportJobFilters, ReportJobRun and save that script
- drop all keyses, indexes and relationships in the above tables (alter table ... drop ...)
- change (swap) values in column PartitionID in all tables which contain that column but not in the table Partition (it describes library partition)
- recreate all keyses, indexes and relationships (alter table .... add ...) in the following tables: CatFragment, CatImage, CatMedia, CatPieceIDTable, CatResource, Report, ReportCategory, ReportCategorySet, ReportFilter, ReportFiltersUsed, ReportFilterValue, ReportJob, ReportJobFilters, ReportJobRun
- start backup exec services on all media servers
- recatalog tapes


I tested:

- delete catalog selection - It works
- recatalog tape - It works
- restore something - It works
- backup someting - It works

Regards Milan