08-20-2013 03:03 AM
Dear All,
We have reinstalled our Symantec Backup Exec 12.5 Media Server (HP DL380 G5, Microsoft Windows Server 2008 Standard 32bit) after it had crashed. It has detected the tape library (Dell PowerVault 132t LTO3), but unable to show the tapes inside it. I have tried the following
Took inventory and it is successful without any errors
Installed the Tape Library Drivers form tools menu
Restarted both Tape Library and Server
but still no medial was showed, On the media tab.
Need a suggestion on this.
Thank You.
08-20-2013 04:09 AM
Confirm from the Windows device manager if the Tape drives are showing with Symantec drivers (I am assuming this would happen as you have installed the drivers) and the Medium changer is showing as Unknown Medium changer and is using Microsoft Drivers.
Once the above is all set, disable / delete the Tape drives first form Backup Exec followed by the Medium changer.
Restart the Backup Exec services and everything should be detected back again. Perform an inventory after this and you should be able to view the media in the slots.
08-20-2013 04:15 AM
Hi,
Download the Dell tape diagnostic utility. Stop the BE services and see if the tapes show up there...alternatively there should be a web front-end management page that you can log onto. Do so and see if the tapes are listed correctly on the library.
Post back with an update.
Thanks!
08-20-2013 08:33 AM
Took inventory and it is successful without any errors
Please look at the BE inventory job log. Does it show anything in the tape slots or do they show as empty? If they show as empty, then I would focus on the hardware side. If they show tapes in slots, then I would focus on the software side (possibly a corrupt BE database).
Are you using bar codes on your tapes?
08-20-2013 09:52 AM
Thank you all for your support. I would like to add one more thing that I have noticed, Whenever try to take an inventory, no movements from the tape drive is heard of felt, its silent, however I will go through all your suggestions and will get back to you all.
Thank you so much once again.
08-21-2013 01:18 AM
Then I would say. start off with Craigs sugestion to Dell tape diagnostic utility
08-21-2013 09:01 PM
Try to re-install your library