01-15-2015 08:02 PM
I am trying to update BE 2014 to SP2 on Windows 8.1 with BE 2014 console.
In the upgrade process I got an error about updating ...\pt3f9c.tmp file.
In event log there is the error
Log Name: Application
Source: MsiInstaller
Date: 16.01.2015 9:30:57
Event ID: 11328
Task Category: None
Level: error
Description:
Product: Symantec Backup Exec -- error 1328. Error occurred while updating the file C:\Config.Msi\PT3F9C.tmp. ... System error: -1072807676
Solved! Go to Solution.
01-16-2015 01:26 AM
Actually, there are many more files referenced in the log which is copied to 'C:\Config.Msi\PT851.tmp' and not just the two which I mentioned earlier.
You could also try moving all the files from this location "C:\WINDOWS\Installer\$PatchCache$\Managed\F7F1709B5241DDE41BCA298A93EABA04\14.1.1786\'" to a temporary location so that this location is completely empty and retry running the SP2 install.
01-15-2015 08:29 PM
01-15-2015 08:36 PM
But I am trying update the BE console. I have BE server on the server class OS.
And in your link:
Remote Admin Console (RAC)
Windows 8.1 |
Pro |
|
x86-32bit, x86-64bit |
01-15-2015 08:37 PM
Have you tried to update SP2 from the BE server directly ?
01-15-2015 08:38 PM
No. I download SP2 file from Symantec site. http://www.symantec.com/business/support/index?page=content&id=TECH225093
01-15-2015 08:41 PM
Did you download SP2 on the BE server and have you tried to run the setup from the BE server and not from the Remote Admin console ?
If running any AV, if possible, temporarily disable it before trying to run the SP2 setup.
01-15-2015 08:47 PM
I downloaded SP2 file to my PC Windows 8.1 with RAC and tried to run setup ot this PC for updating RAC.
01-15-2015 08:53 PM
Is the BE media server updated with SP2 first ?
01-15-2015 09:16 PM
If running any AV, if possible, temporarily disable it before trying to run the SP2 setup.
I tried to disable AV. The result is the same.
No, BE server is not updated.
01-15-2015 09:20 PM
Update the BE server first and then try update the RAC.
01-15-2015 09:26 PM
Is a sequence impotant?
01-15-2015 10:08 PM
I had updated my BE server successfully, then I tried update the RAC without success.
01-15-2015 10:31 PM
Would recommend to first run a repair install of the RAC and then retry the SP2 install. If it still fails, you probably have to remove " corrupt files" as mentioned in the log such as beerrors_RU.dl, beerrors_EN.dll from the patch cache directory and retry the install.
01-16-2015 12:53 AM
I tried that. The result is the same. I am going to install from BE install files with an inline update.
01-16-2015 01:26 AM
Actually, there are many more files referenced in the log which is copied to 'C:\Config.Msi\PT851.tmp' and not just the two which I mentioned earlier.
You could also try moving all the files from this location "C:\WINDOWS\Installer\$PatchCache$\Managed\F7F1709B5241DDE41BCA298A93EABA04\14.1.1786\'" to a temporary location so that this location is completely empty and retry running the SP2 install.
01-16-2015 02:53 AM
Thanks!
That has helped.