Upgrade to BE 2012 by fresh install

[capriguy84]

Hi,

We are currently running BE2010R3 on a server 2003 machine and are upgrading all our servers to 2008R2. We got our licenses renewed to BE2012 in April this year.

When I installed BE2012 on new machine, even though I applied proper licenses it still says Trial version. I understand that renewal license entitles you to upgrade to BE2012, but why does it not allow fresh install?

Do we have to go and buy a BE 2012 install license? I can think of a way to do it by installing BE2010 first and then upgrading, but that is just too UGLY!!!

Can Symantec experts shed some light on this?

[ZeRoC00L]

Did you import the SLF files in BE2012 ?

http://www.symantec.com/business/support/index?page=content&id=TECH178483

Did you restart the BE services after installing the license files (just to be sure) ?

[Sush--- · Accepted solution]

There are basically two types of Licenses. One is the Product license and other is the Maintenance contract license.

So when you import the SLF files does it shows [Maintenance]  like this?

If yes then those licenses that you have are Maintenance license SLF files. You need to speak to Symantec Customer Care and get the product license keys.

Thanks,

-Sush...

[capriguy84]

I simply entered the serial numbers like before and it did accept it. In the licensing page, i see like below.

Serial Number           Product Name/Description               Qty   End Date

MXXXXXXXXX         (Maintenance) BackupExec 2012      1     4/10/2013

<other agent licenses>

I am going to give them a call! Thanks!