[Veritas 9.X for SBS2003] Unit not showing.

[Screen]

I've installed Veritas 9.x on a SBS2003 box but the tape unit isn't showing in the Devices tab of the software. I can make backups with NTBackup so the OS detects the unit and the drivers are installed properly.

Can somebody tell me how to enable the device in order to see it in the Veritas software?

[Screen]

I can see the tape unit now but can't seem to import the DLT tapes. Can anyone give me a hint on what to do?

[Ken_Putnam]

Were these tapes created on this drive?

If you insert a tape and inventory, what does BackupExec do/report?

[Screen]

The tapes are used by NTbackup at the moment, Veritas never functioned on this server so there are no tapes that have been used to backup wit veritas.

I let an inventory run for 2 hours and after those 2 hours it's status was 'running' so I aborted it/

[anoop_nair_2]

Hi,

As a preliminary step, ensure that the tape device you are using is explicitly tested with the Backup Exec for Windows Servers v9.1.

Please use following link to check the compatibility:

http://support.veritas.com/dsl/lists/device_ddProduct_BEWNT_media_all_prod1_NT9.htm

If the device is listed in the 'Hardware Compatibility List', then we suggest you to install the Veritas device drivers. YOu can download it from he following link:

VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)

http://seer.support.veritas.com/docs/273853.htm

Note:If backup device does not exist in the HCL then VERITAS does not guarantee the functionality of the backup device. It may or may not function as expected.You may like try using OEM drivers for the tape device.

[Screen]

The unit is an PowerVault 110T Tape Backup (DLT) unit, it's on the HCL. I tried installing Veritas with the veritas-drivers. The harware is installed propably in the device manager.It shows up in Veritas without any problems but it still isn't showing the tapes. I've tried a completely new tape but it still doesn't show the tape.

Doing an inventory now but that's running for half a hour now and still is the status: 'Running'

[SANDEEP_PILLAY]

Hi,


We apologize for the inconvenience caused because of the delayed response. Please let us know if your issue / problem is resolved so that we can archive this post. However, if the issues still persist then refer to the steps mentioned below:

Refer to following technote and verify

http://support.veritas.com/docs/191187

http://support.veritas.com/docs/256134

Also try to
- Disable the device by navigating to "Devices" tab, highlight the device, right click and select "Enabled". This will disable the device.
- Next delete the device using the same procedure and selecting "delete".
-Restart all the Backup Exec services
- Ensure that SCSI ID 0 & 1 are not being used, as they are reserved for bootable devices
- "Changer" or "Loader" should be configured at a lower SCSI ID than the drive. (e.g. Changer = 2, Drive =3)
- Ensure that the device is visible in "Device Manager" in Windows
- Update the firmware of the device.
- Update firmware of the SCSI controller.
- Disable removable storage (RSM) service on that device. In most of the cases, it has been seen that VERITAS device driver does not work properly with RSM.
Following steps will guide you through the same 1. Right click My Computer from the Windows desktop and click Manage.
2. Expand Storage, expand Removable Storage.
3. Expand Physical Locations. Under Physical Locations, you should see your devices and drives.
4. Right click the desired drive to disable and click Properties.
5. Click the General tab. At the bottom of the General tab is a checkbox for Enable Library.
6. Remove this check mark to disable this device or drive in RSM.

We would also suggest, that you check system events for SCSI related events (7,9,11or 15) and in case you find any please refer to following technote/article for further information http://seer.support.veritas.com/docs/191158.htm
http://support.microsoft.com/default.aspx?scid=kb;en-us;154690

Additional Information

http://support.veritas.com/docs/191488


We hope this will help.

Please update us on the issue so that If the issue still persists we can troubleshoot the issue further.

If we do not receive your intimation within two business days, this post would be presumed to be answered and will be marked as assumed answered and archived.

Thanks.

[Madhuri_Shenoy]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.