failed to restore single mailbox item

[ITManDemo]

Hi

when restore single mailbox item .

The job failed with the following error: Cannot open one or more mail messages because of unknown Exchange Web Service errors. Review the job log for more information.

please advise 

[CraigV]

...you don't mention the version of Exchange used, but I found the TNs below:

http://www.symantec.com/business/support/index?page=content&id=TECH190749

http://www.symantec.com/business/support/index?page=content&id=TECH171282

This is for Exchange 2010 though...

Thanks!

[ITManDemo]

Thanks CraigV

but i tried the above TNs but still the same error 

backup exec installed on windows server 2008r2 and all exchange roles on one server exchange 2010 as you said 

thanks 

[CraigV]

...you tagged this as BE 12.x. BE 12.x is not supported at all on Server 2008 R2, with BE 2010 R3 which does needing to be installed at a minimum.

Your options in this case (assuming you are running BE 12.x) are to upgrade to either BE 2010 R3 with the latest SPs and patches, or move to BE 2014 with SP1 and the latest patches.

Thanks!

[ITManDemo]

it's very strange all my jops on BE 12 version 14.0 rev. installed on windows serverv 2008r2 and i am runung it 

backed up ally servers and test to recovery it using disaster recovery disk 

now how BE12 not supported on server 2008r2 at all

waiting your advise 

thanks

[pkh]

Please do not refer to BE 2012 as BE 12 which is an older version of BE. It is very confusing. Your configuration is supported

[CraigV]

BE 12.0 and BE 12.5 do not support Server 2008 R2 at all.

BE 2010 R3, BE 2012 and BE 2014 do. Check the SCL below:

http://www.symantec.com/business/support/index?page=content&id=TECH56442

I think that if you're running BE 12 you're lucky.

Thanks!

[CraigV]

*sigh*...so is it BE 12 or BE 2012?

[ITManDemo]

sorry, yes 2012

[lmosla]

Hi ITManDemo, 

Try using the following document to see if you are able to restore to a pst. http://www.symantec.com/docs/TECH191622

[ITManDemo]

any advise please 

[ITManDemo]

hi Imosla

there is no "Redirect data to a different Microsoft Exchange server"

how to get it 

after select the item or mailbox i get the below windows 

where do you want to restore the items

thanks

[CraigV · Accepted solution]

...duplicate the Information Store to disk, and then try the restore from there.

I also assume you have the correct rights to Exchange, as per the TN below?

http://www.symantec.com/docs/TECH23689

Thanks!