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90SP2 - issues retrieving items

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello all,

Some, but not all users are experiencing issues with retrieving items from EV. The error they get is:

Could not show this item, Try again, If it still failes contact your Help Desk. An internal error occurred on the webserver. Error -2147023879 30-03-2012 10:45:17

Resetevclient etc run. I have granted myself access to one of the archives affected, and get the same error.

Trying to open the item from AE in webbrowser gives : GetOnlineAttachmentFileSize 0x800703FA

See attachments for client-trace, and screenshot of error.

Restarted services, restarted IIS, reset IIS. There are no events in eventlog directly leading to a cause.

If anyone has an idea to research, I'd be gratefull.

Gertjan

Regards. Gertjan
1 ACCEPTED SOLUTION

Accepted Solutions

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Event ID: 6979 AutoStorageOnline error. |Reason: Illegal operation attempted on a registry key that has been marked for deletion.  (0x800703fa) |Reference: [CTSOL] |

In tracefile.

Rebooting server fixed this

Regards. Gertjan

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1 REPLY 1

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Event ID: 6979 AutoStorageOnline error. |Reason: Illegal operation attempted on a registry key that has been marked for deletion.  (0x800703fa) |Reference: [CTSOL] |

In tracefile.

Rebooting server fixed this

Regards. Gertjan