08-31-2011 08:35 PM
Hi,
I have EV8 SP5 backend with Discovery Accelerator 9 SP2. When you run a search, the DA client freezes. You need to kill it and restart to see the results of the search. This is happening for everyone. Any ideas what could cause this?
Thanks.
Solved! Go to Solution.
09-14-2011 05:08 PM
Is DA on the same server as EV?
Did you grab a SQL Profiler during the search to see what is going on?
How many hits are you getting and what does the search criteria look like?
just a thought, since you can reproduce it at will it might be worth opening a case and having symantec look at the issue directly.
08-31-2011 09:43 PM
08-31-2011 09:56 PM
Not sure if it's ever worked, hadn't heard any complaints about the previous system. Am going to try an uninstall and reinstall of the product and see what happens.
09-01-2011 06:04 AM
Uninstalling and reinstalling won't clear up any SQL Maintenance issues. Check that as well, you can refer to this technote: Article URL http://www.symantec.com/docs/TECH63230
09-14-2011 04:56 PM
I had a look at that document and rebuilt indexes, compacted database, etc, but no change. What i have found is that the client freezes for a period of time then comes good, but it is affecting only one customer database (basically the only one that actually gets used - it's 2GB in size). When I ran a test search, the actual search took 30secs, but the client froze for 18mins. This is repeatable for the same search. I have upgraded the EV backend to EV9 SP2 as well
09-14-2011 05:08 PM
Is DA on the same server as EV?
Did you grab a SQL Profiler during the search to see what is going on?
How many hits are you getting and what does the search criteria look like?
just a thought, since you can reproduce it at will it might be worth opening a case and having symantec look at the issue directly.