06-10-2011 08:24 AM
Hi,
From time to time, some Outlook 2010 users loses their Enterprise Vault menu and their Virtual Vault disappears. This is when their Symantec Enterprise Vault HTTP-only Outlook Add-In v9.0.5186 (Build 9.0.1.1090) gets disabled by Outlook.
Simply restarting Outlook doesn't fix it, we must manually re-enable it. However, we have the desktop policy "Automatically re-enable Outlook add-in" set to "Re-enable and tell user".
Does anyone know whether this option should be working correctly ?
Our EV server is 8.0.4.1991
Thanks for your input.
Solved! Go to Solution.
06-16-2011 08:24 AM
You need to enable maximum logging (without Virtual Vault logging). Those entries above aren't relevant, in my opinion.
06-10-2011 11:21 AM
We had a problem with a 2007 Live Meeting hotfix that disabled the EV Plug-in. I would also suggest upgrading to EV 8.0.5
06-13-2011 01:28 AM
Do you have a client log from a machine where the auto-reeanbling didn't work? It would be interesting to see what happens to prevent the re-enablement.
06-13-2011 09:03 AM
I don't have one handy, but as soon as I'll hear about a next occurrence, I will get the ev client log file and paste its content here.
Thanks
06-13-2011 12:15 PM
Sounds good.
06-16-2011 07:59 AM
I found another user with the disabled EV Add-in issue, and again it didn't re-enabled itself automatically.
There were several ev_client_log files, all with the same events below, which are repeated several times in every file:
06-16-2011 08:24 AM
You need to enable maximum logging (without Virtual Vault logging). Those entries above aren't relevant, in my opinion.
06-20-2011 08:02 AM
ok, I'll do so as soon as I'll hear about another occurrence of the issue.
Thanks
06-20-2011 11:17 AM
Okay.
06-23-2011 01:14 AM
Were you able to get any extra data PaTryptik ?
06-26-2011 03:50 AM
Not yet. I had ask our service center team to let me know if any user would report this issue, but haven't heard from them. But it know it doesn't mean it isn't occurring, unfortunately. I'll ask them again...
Thanks for following up !
06-27-2011 07:55 AM
Okay - let's hope it's either "gone away", or comes back soon :)