Enterprise Vault OWA extensions with event ID 0.

[Gill]

Hi Guys,

Just updated the EV server from 2007 to 8. We have started getting error messages in Event log on HUB/CAS servers:

Level: Error
Source: Enterprise Vault OWA extensions
Event ID: 0

System.NullReferenceException: Object reference not set to an instance of an object.
   at Symantec.EnterpriseVault.Owa.Core.EVContext.GetOWASessionId(HttpContext oHttpContext)
   at Symantec.EnterpriseVault.Owa.Core.EVContext.GetEVContext(HttpContext oHttpContext, SecurityIdentifier sid)
   at Symantec.EnterpriseVault.Owa.Core.RequestProcessor..ctor(HttpContext oContext)
   at Symantec.EnterpriseVault.Owa.EVOwaModule.PreRequestHandlerExecute(Object objSender, EventArgs objEventArgs)"
Error,30.03.2009 08:38:21,Enterprise Vault OWA Extensions,0,None,"An unhandled exception was caught in PostRequestHandlerExecute:
   Page: /owa/default.aspx?ae=Folder&t=IPF.Note&a=
   User: INTERNAL\D870042
   HTTP Request Timestamp: 30-03-2009 08:38:21

Anyone seen this before? All help will be very appriciated. Thanks

[TonySterling · Accepted solution]

http://support.veritas.com/docs/310658

This technote might help:

[Paul_Grimshaw]

Do you have the SMTP address in the url used to access OWA? For example https://cas/owa/user@domain.com

If so then this issue has been fixed in EB8 SP1 which is available 1st April. The technote published for the EV2007 SP4 hotfix was:-


http://seer.entsupport.symantec.com/docs/317987.htm

[Gill]

Tony: I will be testing the solution next time I visit our customer.

Paul: No, our customer is not using SMTP address.

Appreciate both answers.