cancel
Showing results for 
Search instead for 
Did you mean: 

Enterprise Vault Synchronization Issue

ARothe
Not applicable

 

 

Hello everyone.

I've been having an issue with multiple users not being able to sync their Enterprise vaults. When selecting "Synchronize Enterprise Cache" from Outlook, they are presented with this message:

Error.png

After selecting "Archive Explorer", waiting for it to populate and trying again, it works perfectly fine. Once they close Outlook the process repeats itself. Is there anyone who has an idea as to why this keeps happening? 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

Rob_Wilcox1
Level 6
Partner

What's your client log file show/say ?

Working for cloudficient.com

View solution in original post

1 REPLY 1

Rob_Wilcox1
Level 6
Partner

What's your client log file show/say ?

Working for cloudficient.com