01-25-2009 11:26 PM
1- Exchange Server 2007 runs in MS Windows server 2003 R3 (Standard x64 Edition with SP2)
2- Users have Outlook 2003 SP3
3- OS is XP Professional Version 2002 with SP3
4- We use Symantec Enterprise Vault Outlook Add-In 7.5 with SP4 (it packaged and rolled out by AD)
Problem:
When some users turn off and on the pc, they lost the Enterprise Vault icons in Outlook.. Uninstall and install the software doesn't help always. Then I delet the profile and create a new one.. But I am looking for a permanent solution..
Does any one know what the cause is and how can I solve this problem?
01-26-2009 12:01 AM
Hello Buckle,
Difficult to troubleshoot. Instead of reinstalling, you could try running the resetevclient.exe in the c:\program files\enterprise vault\evclient folder.
To troubleshoot, enable logging on the client. (ctrl+alt, click on an ev-icon in outlook, set logging to 4, close/start outlook). See if you can get some info from there. Is there anything similar to the users loosing the icons and the users that do not? Specific rights/ou's/policies?
gj
01-27-2009 07:37 AM
07-27-2009 03:19 AM
07-27-2009 03:49 AM
07-27-2009 04:32 AM
07-27-2009 04:58 AM
07-27-2009 05:17 AM
07-29-2009 12:45 PM
04-19-2010 02:32 PM
04-20-2010 12:14 AM
04-20-2010 08:55 AM
a) "The Add-in "Enterprise Vault" (C:\Program Files\Enterprise Vault\EVClient\valkyrie.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in."
b) user is pc local admin. Changing this does not seem to make any difference.
c) This has occured on multiple users, generally an un-install/re-install seems to fix it, but not in all cases.
d) No.
e) [HKEY_LOCAL_MACHINE\SOFTWARE\KVS]
[HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault]
[HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Install]
"Version"="8.0-Full"
"DeskTopClient"="Installed"
"InstallationDate"="1/21/2010 15:35:46"
"Installer"="/ "
"KitType"="Full Client"
"InstallPath"="C:\\Program Files\\Enterprise Vault\\EVClient\\"
"ClientKit"="Full Client"
f) [HKEY_CURRENT_USER\Software\KVS]
[HKEY_CURRENT_USER\Software\KVS\Enterprise Vault]
[HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client]
"OLBarState"=dword:00000000
[HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client\Defaults]
"RestoreLocation"=dword:00000001
"DeleteShortcut"=dword:00000001
"CreateShortcut"=dword:00000001
"DeleteOriginal"=dword:00000001
[HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client\PSTsMarked]
"4d02fb0acfc5524b86f9ef849307b737"="Internet Calendars"
"939472917eeaf84a80688b3199a430dd"="Personal Folders"
Thanks for the assistance.
Frank
04-20-2010 11:33 AM