1- Exchange Server 2007 runs in MS Windows server 2003 R3 (Standard x64 Edition with SP2)
2- Users have Outlook 2003 SP3
3- OS is XP Professional Version 2002 with SP3
4- We use Symantec Enterprise Vault Outlook Add-In 7.5 with SP4 (it packaged and rolled out by AD)
When some users turn off and on the pc, they lost the Enterprise Vault icons in Outlook.. Uninstall and install the software doesn't help always. Then I delet the profile and create a new one.. But I am looking for a permanent solution..
Does any one know what the cause is and how can I solve this problem?
Difficult to troubleshoot. Instead of reinstalling, you could try running the resetevclient.exe in the c:\program files\enterprise vault\evclient folder.
To troubleshoot, enable logging on the client. (ctrl+alt, click on an ev-icon in outlook, set logging to 4, close/start outlook). See if you can get some info from there. Is there anything similar to the users loosing the icons and the users that do not? Specific rights/ou's/policies?
a) "The Add-in "Enterprise Vault" (C:\Program Files\Enterprise Vault\EVClient\valkyrie.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in."
b) user is pc local admin. Changing this does not seem to make any difference.
c) This has occured on multiple users, generally an un-install/re-install seems to fix it, but not in all cases.
"InstallPath"="C:\\Program Files\\Enterprise Vault\\EVClient\\"
Thanks for the assistance.