10-17-2013 07:00 AM
I'm seeing a lot of messages in the Event Log for Vault Converters saying "Unable to convert item content, Reason: The Converted content is too large to process." Any way I can maybe icnrease the size limit?
Solved! Go to Solution.
10-25-2013 03:07 PM
http://www.symantec.com/business/support/index?page=content&id=HOWTO37400
Use this key to exclude the .ach files from conversion (looks like the sender included the file type right in the subject, which makes it way easier) and reset the conversion timeout back to the default. Ach files are usually financial files, usually really big and/or very complex in structure. The "too large" may mean in terms of memory required to process, as opposed to actual file size, in which case adding time won't help. Excluding them means you're not tying up a thread and other resources for 20 minutes on something that ultimately will fail anyway. From the error, it appears that The content is being removed from exchange and stored in EV; the metadata (and most likely the message body) is being indexed. It's your financial spreadsheet is just being stored in its native format within the saveset.
10-17-2013 07:20 AM
Hi Baron164,
Take a look at this technote:
How to improve performance by tuning content conversion in Enterprise Vault (EV) for Microsoft Exchange.
http://www.symantec.com/docs/TECH35621
2. The units for this key are minutes.
The event ID might be generated because is hitting the 10 minutes timeout. You can increase the timeout to allow the process to convert the item to HTML. However, I'd check what item is trying to be converted and, if you don't really need a HTML version of that type of files, you might want to exclude the file type adding the extension to the ExcludedFileTypesFromConversion registry key.
I hope this helps.
10-17-2013 08:46 AM
The Conversion Timeout key does not exist, should I just create it?
10-17-2013 10:01 AM
Yes. If you want to increase the conversion time, you need to create the key and the value assigned would be in minutes. By default, the Conversion Timeout value is 10 minutes if the key doesn't exist.
10-17-2013 11:04 AM
What version of EV are you using?
10-17-2013 12:04 PM
I'm using EV 10.0.4
10-17-2013 12:21 PM
There are some updated converters in 10.0.4 CHF1 that may help, but if it is strictly a size issue then increasing the timeout or excluding the item type from being converted as GabeV suggested would be the other option- http://www.symantec.com/business/support/index?page=content&id=TECH210673
10-17-2013 12:25 PM
Ok, I'm trying to increase the time limit to 20 minutes. Is the registry entry supposed to be a REG_DWORD?
10-17-2013 12:28 PM
It should be a String value:
http://www.symantec.com/docs/HOWTO58192
Location |
HKEY_LOCAL_MACHINE \SOFTWARE \Wow6432Node \KVS \Enterprise Vault |
Content |
String value that specifies a positive number greater than zero. Default: 10 (minutes). |
10-17-2013 12:32 PM
10-17-2013 01:30 PM
Ok, so it's under Wow6432Node, I wasn't looking there, I was looking under Software\KVS. I found the key that already existed and changed the value so I'll see if that helps.
10-21-2013 11:45 AM
Hello Baron,
Do you have any updates on this thread? Do you need more assistance regarding this topic? If not, please mark the post that best solves your problem as the answer to this thread.
10-21-2013 02:48 PM
I set the timeout value to 20 and it did not resolve the issue. I just changed it to 30 so I'm going to see if that works, I will update the thread again tomorrow.
10-22-2013 05:08 AM
Baron, What types of files are these and do they need to be converted? How many of this file type are being stored?
10-24-2013 01:11 PM
I do not know what type of files they are for certain. Here is what the message says. Bumping up the timeout to 30 didn't resolve it. According to the message the item is still being archived, so I'm thinking maybe the type of attachment can't be converted to anything. As long as the item is being archived I'm ok with these warnings as long as there is no serious issues.
Unable to convert item content
Reason: The converted content is too large to process (0xc0041bd0)
Supplementary Info:
Item: Saveset Message for Mailbox /O=DOMAIN/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=FB4E66CB2D0049FE962BA14535B4B240-JOURNAL MBX, Message titled: RE: 1pm ACH Files
Subject: AC025501.MBR
Attachment:
Type: mbr
Vault ID: 1947CB8EBBA61424CAE071EEBE87D37991110000EV
SaveSet ID: 201310242638158~201310241802130000~Z~C02535D2CE9C1EBEFAE7BD2549CD28C1
Attachment ID: 3
This item will be archived without a preview being available to the web application and the content will not be indexed. It is not possible to search on the content but the item can be restored as normal
10-25-2013 03:07 PM
http://www.symantec.com/business/support/index?page=content&id=HOWTO37400
Use this key to exclude the .ach files from conversion (looks like the sender included the file type right in the subject, which makes it way easier) and reset the conversion timeout back to the default. Ach files are usually financial files, usually really big and/or very complex in structure. The "too large" may mean in terms of memory required to process, as opposed to actual file size, in which case adding time won't help. Excluding them means you're not tying up a thread and other resources for 20 minutes on something that ultimately will fail anyway. From the error, it appears that The content is being removed from exchange and stored in EV; the metadata (and most likely the message body) is being indexed. It's your financial spreadsheet is just being stored in its native format within the saveset.
10-29-2013 10:22 AM
That took care of the issue, thank you