09-16-2008 06:40 AM
Help! I am new to the Enterprise Vault application and have an emergency.
I have a manager that is need of performing a journal search this morning and is unable to perform the search. She tried yesterday and wasn't able to. I tried stopping and restarting the EV services and it still would not work. My co-worker than decided to perform an index rebuild and let it run overnight. When the manager came in, this morning, she was still unable to perform the search using a date criteria. If a search is performed using any date past August 8, 2008, the following error message appears: "The Vault that you are searching is being updated. Click the Help icon for more information."
I am thinking that the index is still in the rebuild state. Is there a way to check the index to verify that the index is rebuilding?
This manager needs to have this information this morning. Any help is greatly appreciated.
Solved! Go to Solution.
09-16-2008 06:59 AM
To check if the index is rebuilding do the following
Open the Vault Admin Console
Go to Archives
Right Mouse Click on Archives
Select Index Volumes
At the top if the window that opens click on the Failed, Rebuilding and Offline tick boxes so they are selected
Then select the Find button at the bottom of the screen
if there are any failed , offline or rebuilding indexes in your system this will display them
09-16-2008 06:59 AM
To check if the index is rebuilding do the following
Open the Vault Admin Console
Go to Archives
Right Mouse Click on Archives
Select Index Volumes
At the top if the window that opens click on the Failed, Rebuilding and Offline tick boxes so they are selected
Then select the Find button at the bottom of the screen
if there are any failed , offline or rebuilding indexes in your system this will display them
09-16-2008 07:03 AM
Thank you! That worked.
09-16-2008 07:06 AM
Is the index rebuilding?
Just want to be sure that the issue is resolved
Also is this the only user having this issue?
09-16-2008 07:12 AM
Yes, the index is rebuilding. And, it is happening for numerous individuals. So, I believe it would be organizational wide. However, right now only my manager and I are the only ones that access the EV journaling search.
Thank you!