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[Armand]

Hi all,

I have a strange situation at a customer site. For some reason a lot of users experience the problem that archived messages cannot be retreived correctly within Outlook. When they open a message only the shortcut contents is shown. They can go to the archived message but then it opens in Internet Explorer.

What is causing this and (better) how can I fix this?

We are using EV7SP1 and the clients are all MS Outlook 2003 SP2.

Many thx in advance,

Armand

Message Edited by Armand on 09-13-2007 01:27 PM

[MichelZ]

Hi

Have you got a solution for this?

Cheers
Michel

[jimbo2]

Run deployment scanner on the EV server.

Check to see if DisableLoopBackCheck and DisableStrictNameCheck registry keys have been implemented with a vault of (1).

A quick way to see if the server is setup correctly is to:

1. Login to the EV server as the VSA

2. Click on start, run, then type \\alias name of the EV server.

3. If you see a screen with printer an other objects then all is good.

If you receive a prompt for login then the disableloopbackcheck is not set.

If you receive duplicate name on network then the disableloopbackcheck is set but the disablestrictnamechecking is not set.

CAVEAT: This is only relevant with systems that use alias names.

Reference:

http://support.microsoft.com/kb/896861 See method (1)

http://support.microsoft.com/kb/281308

Jim S.