Not able to push the EV policies to a different domain from another domain

[skw234dmsp]

Not able to push EV polices to remote domain.  The domain where EV exist I am able to push policies without any problems.  I opened all ports to a test machine to see if there was any blocking and this did not resolve anything.  I am using EV 8.01.  I was able to push out the EV Outlook Client, however, I pushed the clients out using a GP from that domain. 
1) Are there any rights that the EV Service Account needs in the remote domain
2.) I checked the policies and did not see any policies blocking, i.e. (Outlook 2007 ADM Template) or something close that would block.

Need assistance on trying to figure out why I cannot push policies to the remote domain.

[TonySterling]

Can you clarify what you mean by not able to push the policy?

Do you mean the mailboxes wont provision or is that they don't synch, etc??

[skw234dmsp]

Desktop policies...
I am able to push out mailbox policies, however, if I try to push out desktop policies or us EVPM to change retention categories for that domain it doesn't work. Also, in the domain that does work I am able to see EV folder properties in outlook.  In the domain that does not work I am not able to see EV folder properties.  I can synch and provision mailboxes.

[Rob_Wilcox1]

Hi,

Folder properties are only visible when using the DCOM client, can you check your client trace, and see what version is being reported there...  Look for a line similiar to this :

Can you post your EVPM Script?  Are the domains in the same forest?

[MichelZ · Accepted solution]

Hi

Enterprise Vault does not need any port to "communicate" policy changes.
Policy changes (mailbox/desktop) are stored on the server side, either in Enterprise Vault directly, or in the User's Mailbox.
As long as you can synchronize the Exchange servers successfully, your policies should arrive at the client.

Cheers