cancel
Showing results for 
Search instead for 
Did you mean: 

Provisioning Task failed during group processing

TPG_Credit_IT
Level 3

I am having an issue with my Vault installation.  The provisioning task has stopped working.  I can run it in report mode without any issue but when I run it in normal mode I get the following:

 

The Exchange mailbox provisioning task failed during provisioning group processing. The task has stopped.

Task: Exchange Provisioning Task for tpgcredit.loc

Domain: tpgcredit.loc

Provisioning group: <none>

Group member: <none>

Error: Object reference not set to an instance of an object.

Trace: at KVS.EnterpriseVault.ExchangePolicySync.Reporter.BeginMailboxSection()

at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.RunSynchronization(ExchangePolicySyncTaskEntry taskEntry, CheckControlEventsDelegate checkControlEvents, Boolean reportMode)

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

 

I have searched multiple sources of this event ID but I have not been able to find one that is explicit to the error "Error: Object reference not set to an instance of an object."  I have also checked the databases PolicyEntry, PolicyTargetGroup and PolicyTargetMember and they all seem to have the correct information.  Included is the excerpt of dtrace output related to the policy sync task as well.  Any help is greatly appreciated.

663 17:03:35.852  [5108] (EvExchangePolicySyncTask) <3616> EV-H {ExchangePolicySyncTaskProcessor.Main} Entering...
664 17:03:35.867  [5108] (EvExchangePolicySyncTask) <3616> EV-M {ExchangePolicySyncTaskProcessor} Creating new managed object 'ExchangePolicySyncTask'.
665 17:03:35.867  [5108] (EvExchangePolicySyncTask) <3616> EV-H {ExchangePolicySyncTaskProcessor..ctor} Entering...
666 17:03:35.867  [5108] (EvExchangePolicySyncTask) <3616> EV-H {ExchangePolicySynchronization..ctor} Entering
667 17:03:35.899  [5108] (EvExchangePolicySyncTask) <3616> EV-H {ExchangePolicySynchronization..ctor} Start time = 2011-04-25 22:03:35.000
668 17:03:35.899  [5108] (EvExchangePolicySyncTask) <3616> EV-H {ExchangePolicySynchronization..ctor} Leaving
669 17:03:35.899  [5108] (EvExchangePolicySyncTask) <3616> EV-H {ExchangePolicySyncTaskProcessor..ctor} leaving...
670 17:03:35.899  [5108] (EvExchangePolicySyncTask) <3616> EV-M {ManagedObject.KVS.EnterpriseVault.ProcessManagement.IAdminControl.RegisterStateChangedHandler} Title:ExchangePolicySyncTask
671 17:03:35.899  [5108] (EvExchangePolicySyncTask) <3616> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:ExchangePolicySyncTask
672 17:03:35.899  [5108] (EvExchangePolicySyncTask) <3616> EV-H {ManagedProcess.Run} Process starting - "C:\Program Files (x86)\Enterprise Vault\EvExchangePolicySyncTask.exe" -URL:tcp://10.49.128.40:10896/ac397cbf_9115_433f_b645_4e4d661bba03/KVS.EnterpriseVault.ProcessManager688745 -CUSTOM:118F63AEE18F8AF488AECB0D1F4B4537D1012u00vaultsite|False||
673 17:03:35.930  [5108] (EvExchangePolicySyncTask) <3616> EV-L {ManagedProcess.LoadConfigurationSettings} Config Settings - debugWaitSeconds=0
674 17:03:35.961  [5108] (EvExchangePolicySyncTask) <3616> EV-M {ManagedProcess.RemoteThis} URL[0]: tcp://10.49.128.40:24472/7d8fbb44_25f4_4d45_81d6_d9a1241964d0/EVProcessManagera6189924_109b_4cd3_9ec4_089063cdac0c
675 17:03:35.961  [5108] (EvExchangePolicySyncTask) <3616> EV-M {ManagedProcess.NotifyAllPresentAndCorrect} Using Process manager URL:tcp://10.49.128.40:10896/ac397cbf_9115_433f_b645_4e4d661bba03/KVS.EnterpriseVault.ProcessManager... Title:118F63AEE18F8AF488AECB0D1F4B4537D1012u00vaultsite
676 17:03:35.977  [5108] (EvExchangePolicySyncTask) <3616> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:EvExchangePolicySyncTask
677 17:03:35.977  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.KVS.EnterpriseVault.ProcessManagement.IAdminControl.Start} Current State:Stopped
678 17:03:35.992  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ExchangePolicySyncTaskProcessor} Name:ExchangePolicySyncTask Current State:Stopped startOptions: ''.
679 17:03:35.992  [5108] (EvExchangePolicySyncTask) <6916> EV-H {ManagedTask.OnStart} ManagedTask.OnStart()
680 17:03:35.992  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.ObjectStateChanged} ExchangePolicySyncTask New:Running Old:Starting My:Starting
681 17:03:35.992  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
682 17:03:35.992  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.NotifyPMStateChanged} EvExchangePolicySyncTask New State:Running Old:Starting My:Running
683 17:03:36.117  [5108] (EvExchangePolicySyncTask) <2108> EV:M CoCreateInstanceHelper::IsDirectoryAvailable()
684 17:03:36.117  [5108] (EvExchangePolicySyncTask) <2108> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Trying to connect to a local Directory Service
685 17:03:36.117  [4244] (DirectoryService) <4028> EV:M CMonitorAzStore::DownloadAuthorizationStoreIfNecessary
686 17:03:36.117  [4244] (DirectoryService) <4028> EV:M DirectoryService: ADO: SELECT AzStoreIndex,AzStoreVersion FROM DirectoryEntry |
687 17:03:36.117  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
688 17:03:36.133  [5108] (EvExchangePolicySyncTask) <3616> EV-L {ManagedProcess.Run} Loading... State:Running Countdown:0
689 17:03:36.133  [4244] (DirectoryService) <7132> EV:L CDirectoryServiceObject::RunConfig (Entry) |
690 17:03:36.133  [4244] (DirectoryService) <7132> EV:H DirectoryService: STARTUP: IsSettingSynchNeededInternal: QVGQ |
691 17:03:36.133  [4244] (DirectoryService) <7132> EV:H DirectoryService: STARTUP: IsSettingSynchNeededInternal: IUXE |
692 17:03:36.133  [4244] (DirectoryService) <4028> EV:M CMonitorAzStore::DownloadAuthorizationStoreIfNecessary : Current store version: 19, Required version: 19, Current store index: 7, Last downloaded index: 7
693 17:03:36.133  [4244] (DirectoryService) <4028> EV:M CMonitorAzStore::ThreadRoutine - Waiting for 60 seconds or until service exits.
694 17:03:36.133  [4244] (DirectoryService) <7132> EV:H DirectoryService: STARTUP: TableExists: if exists(SELECT * FROM ExtendedSetting) and not exists(SELECT * FROM ExtendedSetting WHERE settingTypeId = '8001') select 1 as [NotExists] else select 0 as [NotExists] |
695 17:03:36.149  [4244] (DirectoryService) <7132> EV:H DirectoryService: CDirectoryServiceObject::RunConfig: Settings Upgrade Required = 0, Run Config = 0 |
696 17:03:36.149  [4244] (DirectoryService) <7132> EV:M CDirectoryServiceObject::RunConfig (Exit) |Success  [0] |
697 17:03:36.149  [5108] (EvExchangePolicySyncTask) <2108> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Directory Service is available
698 17:03:36.149  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ManagedTask.MainThread} ManagedTask.MainThread() - Custom args:118F63AEE18F8AF488AECB0D1F4B4537D1012u00vaultsite|False||
699 17:03:36.149  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySyncTaskProcessor.TaskMain} Entering...
700 17:03:36.149  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySyncTaskProcessor.WaitForDebugger} Entering...
701 17:03:36.149  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySyncTaskProcessor.WaitForDebugger} leaving...
708 17:03:36.258  [5108] (EvExchangePolicySyncTask) <2108> EV:M CBaseDirectoryServiceWrapper::GetInterface - RegKey UseLocalDirectory [False]
710 17:03:36.258  [5108] (EvExchangePolicySyncTask) <2108> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
711 17:03:36.274  [5108] (EvExchangePolicySyncTask) <2108> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
712 17:03:36.274  [4244] (DirectoryService) <7132> EV:L CDirectoryServiceObject::CheckDirectoryEntry (Entry) |
713 17:03:36.274  [4244] (DirectoryService) <7132> EV:L DirectoryService: STARTUP: Check Directory: Using Cached information |
714 17:03:36.274  [4244] (DirectoryService) <7132> EV:M CDirectoryServiceObject::CheckDirectoryEntry (Exit) |Success  [0] |
715 17:03:36.274  [4244] (DirectoryService) <7132> EV:M DirectoryService: Method call: CDirectoryServiceObject::ReadDirectoryEntry, param (118F63AEE18F8AF488AECB0D1F4B4537D1012u00vaultsite) |
716 17:03:36.274  [4244] (DirectoryService) <7132> EV:M DirectoryService: ADO: SELECT TaskEntryId,SiteEntryId,ComputerEntryId,Description,Name,AdminNote,TaskType,Schedule,UseSiteSchedule,NumberOfThreads,RetryCount,ReportingMode,UserDataEntryId,StartupType,TaskIdentity,SubTaskMaxRetries FROM Task WHERE TaskEntryId = ? |
717 17:03:36.274  [5108] (EvExchangePolicySyncTask) <2108> EV:M DirectoryVault: Initialization: DLL_PROCESS_ATTACH received by the DirectoryVault DLL. |
718 17:03:36.274  [5108] (EvExchangePolicySyncTask) <2108> EV:H DirectoryVault: Initialization: DirectoryVault DLL version is: v1.2.| |
719 17:03:36.274  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type Task : (null)
720 17:03:36.274  [5108] (EvExchangePolicySyncTask) <2108> EV:L CDirectoryVaultObject::GetAttributeListFromType Unknown type - Task
722 17:03:36.289  [5108] (EvExchangePolicySyncTask) <2108> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
723 17:03:36.289  [5108] (EvExchangePolicySyncTask) <2108> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
724 17:03:36.289  [4244] (DirectoryService) <7132> EV:M DirectoryService: Method call: CDirectoryServiceObject::ReadDirectoryEntry, param (118F63AEE18F8AF488AECB0D1F4B4537D1012u00vaultsite) |
725 17:03:36.289  [4244] (DirectoryService) <7132> EV:M DirectoryService: ADO: SELECT TaskEntryId,SiteEntryId,ComputerEntryId,TaskType,Name,Description,AdminNote,Schedule,UseSiteSchedule,NumberOfThreads,RetryCount,ReportingMode,UserDataEntryId,StartupType,UN,PW,UserDataDescription,OrganizationEntryId,ReportFileVersions,ArchiveReportsEnabled,ArchiveReportLevel FROM ExchangePolicySyncTaskView WHERE TaskEntryId = ? |
726 17:03:36.289  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type ExchangePolicySyncTaskView : (null)
727 17:03:36.289  [5108] (EvExchangePolicySyncTask) <2108> EV:L CDirectoryVaultObject::GetAttributeListFromType Unknown type - ExchangePolicySyncTaskView
728 17:03:36.289  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySyncTaskProcessor.RunTask} Entering...
729 17:03:36.305  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.RunSynchronization} Synchronization started..
730 17:03:36.321  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.Initialize} Initializing Task [Exchange Provisioning Task for tpgcredit.loc] for organization [151409FCA8989C945862058622E40C2571011e00vaultsite]
732 17:03:36.321  [5108] (EvExchangePolicySyncTask) <2108> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
733 17:03:36.321  [5108] (EvExchangePolicySyncTask) <2108> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
734 17:03:36.321  [4244] (DirectoryService) <7132> EV:M DirectoryService: ADO: SELECT ComputerNameAlternate,ComputerEntryId,ComputerRootPath,ComputerName FROM ComputerEntry ce WHERE ce.ComputerSiteEntryId = ? ORDER BY ce.ComputerName |
735 17:03:36.321  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type ComputerEntry : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,DefVaultStoreEntryId,DefIndexingServiceEntryId,ManualAdminSecurityDesc,MaxVaultCacheUpdates
736 17:03:36.492  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+OrganizationRow |From cache? False
738 17:03:36.727  [5108] (EvExchangePolicySyncTask) <2108> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
739 17:03:36.727  [1924] (AdminService) <1956> EV:M CMonitor::Monitor([entity 1],[critical 95],[warning 90],[interval 0],[poll 0])|
740 17:03:36.727  [1924] (AdminService) <1956> EV:M CMonitor::MapEntryToObject - Entry Found in Map:[1] Mode:[1]|
741 17:03:36.727  [1924] (AdminService) <1956> EV:M [entity 1] is EV_MONITOR_MEMORY using WMI to read counters|
742 17:03:36.742  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::UpdateCounters (Entry)|
743 17:03:36.742  [1924] (AdminService) <1956> EV:M CPerfMonitor::CheckCounters 1 counters
744 17:03:36.742  [1924] (AdminService) <1956> EV:M CPerfMonitor::Is Valid: [YES]|
745 17:03:36.742  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::GetCounter(B) (Entry)|
746 17:03:36.742  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::GetFormattedValue - (Entry)|
747 17:03:36.742  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::GetFormattedValue - [Win32_PerfRawData_PerfOS_Memory] Value [37.628610]|
748 17:03:36.742  [1924] (AdminService) <1956> EV:M CPerfMonitor::CheckCounters  value[0] 37.6286|
749 17:03:36.742  [1924] (AdminService) <1956> EV:M CPerfMonitor::Monitor returning status 0x00000000|
750 17:03:36.742  [1924] (AdminService) <1956> EV:M CMonitor::Monitor - returning 0x00000000 to caller|
751 17:03:36.742  [5108] (EvExchangePolicySyncTask) <2108> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
752 17:03:36.742  [4244] (DirectoryService) <7132> EV:M DIR_ADMIN_FN: CDirectoryServiceObject::get_SQLServer
753 17:03:36.742  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? False
754 17:03:37.086  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 151409FCA8989C945862058622E40C2571011e00vaultsite Name: tpgcredit.loc
755 17:03:37.086  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 0 Removed:0
756 17:03:37.086  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:151409FCA8989C945862058622E40C2571011e00vaultsite|Replaced? False
757 17:03:37.102  [5108] (EvExchangePolicySyncTask) <2108> EV:M DirectoryHelper::GetDcName() - Domain = [tpgcredit.loc]
758 17:03:37.117  [5108] (EvExchangePolicySyncTask) <2108> EV:M DirectoryHelper::GetDcName() - Returning GC server [\\msv-gcs.tpgcredit.loc]
759 17:03:37.133  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.TestDCConnection} Entering
760 17:03:37.133  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.InitDirEntry} Binding to object [GC://msv-gcs.tpgcredit.loc] (serverBind = True)
761 17:03:37.164  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.Initialize} Processing domain [tpgcredit.loc] using DC [GC://msv-gcs.tpgcredit.loc]
762 17:03:37.180  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.CalculateDomainFQDN} Calculating FQDN for domain [tpgcredit.loc]
763 17:03:37.180  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.CalculateDomainFQDN} Domain FQDN = [DC=tpgcredit,DC=loc]
764 17:03:37.180  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.InitializeDomainControllerCache} Entering
765 17:03:37.180  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryHelper::GetDomainsInForest() - Called for domain [tpgcredit.loc]
766 17:03:37.196  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryHelper::GetDomainsInForest() - Got initial DC [\\msgcs.tpgcredit.loc]
767 17:03:37.242  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryHelper::GetDomainsInForest() - Successfully enumerated domains in the forest
768 17:03:37.242  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryHelper::NameToFQDN() - Calling CrackDsName() with NT4 to FQDN
769 17:03:37.242  [5108] (EvExchangePolicySyncTask) <2108> EV:M DirectoryHelper::CrackDsName() - DC = [\\msgcs.tpgcredit.loc], NameToCrack = [TPGCREDIT\]
770 17:03:37.242  [5108] (EvExchangePolicySyncTask) <2108> EV:M DirectoryHelper::CrackDsName() - Calling DsBind()
771 17:03:37.258  [5108] (EvExchangePolicySyncTask) <2108> EV:M DirectoryHelper::CrackDsName() - Calling DsCrackNames()
772 17:03:37.274  [5108] (EvExchangePolicySyncTask) <2108> EV:M DirectoryHelper::CrackDsName() - Returning cracked name: [DC=tpgcredit,DC=loc]
773 17:03:37.274  [5108] (EvExchangePolicySyncTask) <2108> EV:M CDirectoryHelper::GetDomainsInForest() - Found domain [DC=tpgcredit,DC=loc] with DC [\\msgcs.tpgcredit.loc]
774 17:03:37.274  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.InitializeDomainControllerCache} Adding domain controller [msgcs.tpgcredit.loc] for domain [DC=tpgcredit,DC=loc]
775 17:03:37.274  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.InitializeDomainControllerCache} Leaving
776 17:03:37.274  [5108] (EvExchangePolicySyncTask) <2108> EV-L {ThreadSafeQueue.SetQueueType} Set QueueType = [Sequential]
777 17:03:37.274  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.InitalizeAuditing} Entering
778 17:03:37.289  [5108] (EvExchangePolicySyncTask) <2108> EV:M AuditInterface::AuditingEnabled() called
779 17:03:37.289  [5108] (EvExchangePolicySyncTask) <2108> EV:M CEVAudit::WillPerformAudit Determine whether to audit or not.
780 17:03:37.289  [5108] (EvExchangePolicySyncTask) <2108> EV:M CEVAudit::CEVAudit Memory mapped area found existing
781 17:03:37.289  [5108] (EvExchangePolicySyncTask) <2108> EV:M CEVAudit::WillPerformAudit Auditing is off, current status '1'
782 17:03:37.289  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.InitalizeAuditing} Leaving
783 17:03:37.289  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.Initialize} Read 'SynchInMigrationMode' registry value [0]
784 17:03:37.289  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.Initialize} Number of worker threads = 5
785 17:03:37.336  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+ArchivingRetrievalTaskViewRow |From cache? False
786 17:03:37.336  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
787 17:03:37.352  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 109386249C3C7B748B638C9E005B589DF1011z00vaultsite Name: Exchange Mailbox Archiving Task for EXCHCLUS1
788 17:03:37.352  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 1 Removed:0
789 17:03:37.352  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:109386249C3C7B748B638C9E005B589DF1011z00vaultsite|Replaced? False
790 17:03:37.352  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 1AFF10CF0AE0A624F964D26D3158848631011z00vaultsite Name: Exchange Mailbox Archiving Task for MSV-EXCH10
791 17:03:37.352  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 2 Removed:0
792 17:03:37.352  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:1AFF10CF0AE0A624F964D26D3158848631011z00vaultsite|Replaced? False
793 17:03:37.367  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+ComputerEntryRow |From cache? False
794 17:03:37.367  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
795 17:03:37.383  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite Name: vaultserver.tpgcredit.loc
796 17:03:37.383  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 3 Removed:0
797 17:03:37.383  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite|Replaced? False
798 17:03:37.492  [5108] (EvExchangePolicySyncTask) <2108> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [vaultserver.tpgcredit.loc]  as the IP Address matched that of the local machine
799 17:03:37.539  [5108] (EvExchangePolicySyncTask) <2108> EV-M {AgentSyncManager.Initialize} Added sync helper for exchange server [EXCHCLUS1] against task [Exchange Mailbox Archiving Task for EXCHCLUS1] on EV computer [vaultserver.tpgcredit.loc]
800 17:03:37.555  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+ComputerEntryRow |From cache? False
801 17:03:37.555  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
802 17:03:37.555  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite Name: vaultserver.tpgcredit.loc
803 17:03:37.555  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 4 Removed:0
804 17:03:37.571  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite|Replaced? True
805 17:03:37.571  [5108] (EvExchangePolicySyncTask) <2108> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [vaultserver.tpgcredit.loc]  as the IP Address matched that of the local machine
806 17:03:37.571  [5108] (EvExchangePolicySyncTask) <2108> EV-M {AgentSyncManager.Initialize} Added sync helper for exchange server [MSV-EXCH10] against task [Exchange Mailbox Archiving Task for MSV-EXCH10] on EV computer [vaultserver.tpgcredit.loc]
807 17:03:37.571  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.Initialize} Mark mailboxes as deleted after 14 days.
808 17:03:37.586  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+ExchangeServerEntryRow |From cache? False
809 17:03:37.586  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
810 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 1097695DA6B57EC4A915D657D2B501EC61o10000vaultsite Name: EXCHCLUS1
811 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 4 Removed:0
812 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:1097695DA6B57EC4A915D657D2B501EC61o10000vaultsite|Replaced? False
813 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 198604479540601498186822B5AABEEAC1o10000vaultsite Name: MSV-EXCH10
814 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 5 Removed:0
815 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:198604479540601498186822B5AABEEAC1o10000vaultsite|Replaced? False
816 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.Initialize} Read Exchange Server info:|Name = [EXCHCLUS1]|LegacyDN = [/o=TPGCREDIT/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=EXCHCLUS1]|ID = [1]
817 17:03:37.602  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.Initialize} Added Exchange server [EXCHCLUS1] to cache
818 17:03:37.617  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.Initialize} Read Exchange Server info:|Name = [MSV-EXCH10]|LegacyDN = [/o=TPGCREDIT/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=MSV-EXCH10]|ID = [3]
819 17:03:37.617  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.Initialize} Added Exchange server [MSV-EXCH10] to cache
820 17:03:37.649  [5108] (EvExchangePolicySyncTask) <2108> EV~I |Event ID: 41102 The Exchange mailbox provisioning task has started.|Task: Exchange Provisioning Task for tpgcredit.loc|Domain: tpgcredit.loc
821 17:03:37.649  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.Initialize} Leaving
822 17:03:37.664  [5108] (EvExchangePolicySyncTask) <2108> EV-H {EVManagedFolders.UpdateManagedFolderRecords} Updating Managed Folder Records [msv-gcs.tpgcredit.loc]
823 17:03:37.664  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ADHelper.InitDirEntry} Binding to object [LDAP://msv-gcs.tpgcredit.loc/rootDSE] (serverBind = True)
824 17:03:37.680  [5108] (EvExchangePolicySyncTask) <2108> EV-H {EVManagedFolders.GetExchangeOrganizations} searchRoot [LDAP://msv-gcs.tpgcredit.loc/CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=tpgcredit,DC=loc]
825 17:03:37.680  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ADHelper.InitDirEntry} Binding to object [LDAP://msv-gcs.tpgcredit.loc/CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=tpgcredit,DC=loc] (serverBind = True)
826 17:03:37.992  [1924] (AdminService) <1956> EV:M CMonitor::Monitor([entity 1],[critical 95],[warning 90],[interval 0],[poll 0])|
827 17:03:37.992  [1924] (AdminService) <1956> EV:M CMonitor::MapEntryToObject - Entry Found in Map:[1] Mode:[1]|
828 17:03:37.992  [1924] (AdminService) <1956> EV:M [entity 1] is EV_MONITOR_MEMORY using WMI to read counters|
829 17:03:37.992  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::UpdateCounters (Entry)|
830 17:03:37.992  [1924] (AdminService) <1956> EV:M CPerfMonitor::CheckCounters 1 counters
831 17:03:37.992  [1924] (AdminService) <1956> EV:M CPerfMonitor::Is Valid: [YES]|
832 17:03:37.992  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::GetCounter(B) (Entry)|
833 17:03:37.992  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::GetFormattedValue - (Entry)|
834 17:03:37.992  [1924] (AdminService) <1956> EV:M CWMIPerfQuery::GetFormattedValue - [Win32_PerfRawData_PerfOS_Memory] Value [37.878986]|
835 17:03:37.992  [1924] (AdminService) <1956> EV:M CPerfMonitor::CheckCounters  value[0] 37.879|
836 17:03:37.992  [1924] (AdminService) <1956> EV:M CPerfMonitor::Monitor returning status 0x00000000|
837 17:03:37.992  [1924] (AdminService) <1956> EV:M CMonitor::Monitor - returning 0x00000000 to caller|
838 17:03:38.117  [5108] (EvExchangePolicySyncTask) <2108> EV-L {EVManagedFolders.GetExchangeOrganizations} Found Exchange Organization [TPGCREDIT]
839 17:03:38.117  [5108] (EvExchangePolicySyncTask) <2108> EV-L {EVManagedFolders.UpdateManagedFolderRecords} searchRoot [LDAP://msv-gcs.tpgcredit.loc/CN=ELC Folders Container,CN=TPGCREDIT,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=tpgcredit,DC=loc]
840 17:03:38.133  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ADHelper.InitDirEntry} Binding to object [LDAP://msv-gcs.tpgcredit.loc/CN=ELC Folders Container,CN=TPGCREDIT,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=tpgcredit,DC=loc] (serverBind = True)
841 17:03:38.133  [4244] (DirectoryService) <7132> EV:M DirectoryService: ADO: SELECT TOP 1 ExchangeServerEntryId FROM view_ExchangeMailbox_Server WHERE ExchangeServerEntryId = ?  AND ExchangeMbxType = ?  AND PolicyTargetGroupEntryId IS NOT NULL |
842 17:03:38.149  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
843 17:03:38.149  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+ArchivingRetrievalTaskViewRow |From cache? False
844 17:03:38.149  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
845 17:03:38.149  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 109386249C3C7B748B638C9E005B589DF1011z00vaultsite Name: Exchange Mailbox Archiving Task for EXCHCLUS1
846 17:03:38.149  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 6 Removed:0
847 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:109386249C3C7B748B638C9E005B589DF1011z00vaultsite|Replaced? True
848 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 1AFF10CF0AE0A624F964D26D3158848631011z00vaultsite Name: Exchange Mailbox Archiving Task for MSV-EXCH10
849 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 6 Removed:0
850 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:1AFF10CF0AE0A624F964D26D3158848631011z00vaultsite|Replaced? True
851 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-M {EVManagedFolders.RaiseRefreshEvent} Retention mapper cache refresh firing for task [Exchange Mailbox Archiving Task for EXCHCLUS1]
852 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+ComputerEntryRow |From cache? False
853 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
854 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite Name: vaultserver.tpgcredit.loc
855 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 6 Removed:0
856 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite|Replaced? True
857 17:03:38.164  [5108] (EvExchangePolicySyncTask) <2108> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [vaultserver.tpgcredit.loc]  as the IP Address matched that of the local machine
858 17:03:38.180  [5108] (EvExchangePolicySyncTask) <2108> EV-M {EVManagedFolders.RaiseRefreshEvent} Retention mapper cache refresh firing for task [Exchange Mailbox Archiving Task for MSV-EXCH10]
859 17:03:38.180  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.ReadEntry} Sel Type: KVS.EnterpriseVault.Directory.DirectoryDS+ComputerEntryRow |From cache? False
860 17:03:38.180  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias: vaultsite ==> SQL server: MSSQLNEW Cached? True
861 17:03:38.180  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryDataset.GetEntryInfo} EntryId: 1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite Name: vaultserver.tpgcredit.loc
862 17:03:38.180  [5108] (EvExchangePolicySyncTask) <2108> EV-M {DirectoryCache.Prune} Cache size: 6 Removed:0
863 17:03:38.180  [5108] (EvExchangePolicySyncTask) <2108> EV-L {DirectoryCache.InsertEntry} EntryId:1171F776DD9CFCC46AAC626D1520D858A1410000vaultsite|Replaced? True
864 17:03:38.180  [5108] (EvExchangePolicySyncTask) <2108> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [vaultserver.tpgcredit.loc]  as the IP Address matched that of the local machine
865 17:03:38.196  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.HandleFatalException} Fatal exception raised while processing provisioning group [<none>] / [<none>] - Object reference not set to an instance of an object.. Stack trace:    at KVS.EnterpriseVault.ExchangePolicySync.Reporter.BeginMailboxSection()|   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.RunSynchronization(ExchangePolicySyncTaskEntry taskEntry, CheckControlEventsDelegate checkControlEvents, Boolean reportMode)
866 17:03:38.242  [4244] (DirectoryService) <7132> EV:M DirectoryService: ADO: SELECT ExchangeManagedFolderGUID,MessageClass,RetentionCategoryId FROM view_RetentionCategory_ManagedContent WHERE  DELETED = 0 AND Applicable = 1 AND  ''  LIKE ? ORDER BY FolderName |
867 17:03:38.242  [5108] (EvExchangePolicySyncTask) <2108> EV~E |Event ID: 41110 The Exchange mailbox provisioning task failed during provisioning group processing. The task has stopped.|Task: Exchange Provisioning Task for tpgcredit.loc|Domain: tpgcredit.loc|Provisioning group: <none>|Group member: <none>|Error: Object reference not set to an instance of an object.|Trace:    at KVS.EnterpriseVault.ExchangePolicySync.Reporter.BeginMailboxSection()|   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.RunSynchronization(ExchangePolicySyncTaskEntry taskEntry, CheckControlEventsDelegate checkControlEvents, Boolean reportMode)
868 17:03:38.242  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.WaitForWorkerThreads} Waiting for worker threads to finish processing
869 17:03:38.242  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.WaitForWorkerThreads} Queue is empty, setting WorkerStopEvent
870 17:03:38.242  [5108] (EvExchangePolicySyncTask) <2108> EV-M {ExchangePolicySynchronization.WaitForWorkerThreads} All worker threads finished processing
871 17:03:38.242  [5108] (EvExchangePolicySyncTask) <2108> EV~I |Event ID: 41104 The Exchange mailbox provisioning task has completed.|Task: Exchange Provisioning Task for tpgcredit.loc|Domain: tpgcredit.loc
872 17:03:38.258  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySynchronization.RunSynchronization} Leaving
873 17:03:38.258  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySyncTaskProcessor.RunTask} leaving...
874 17:03:38.258  [5108] (EvExchangePolicySyncTask) <2108> EV-H {ExchangePolicySyncTaskProcessor.TaskMain} Leaving..
875 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.KVS.EnterpriseVault.ProcessManagement.IAdminControl.Stop} Current State:Running
876 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedObject.KVS.EnterpriseVault.ProcessManagement.IAdminControl.Stop} Title:ExchangePolicySyncTask Current State:Running
877 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-H {ManagedTask.OnStop} ManagedTask.OnStop()
878 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-M {DirectorySync.Abandon} Is waiting? False
879 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.ObjectStateChanged} ExchangePolicySyncTask New:Stopped Old:Stopping My:Stopping
880 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.CheckProcessState} New State:Stopped Quorum:True
881 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.NotifyPMStateChanged} EvExchangePolicySyncTask New State:Stopped Old:Stopping My:Stopped
882 17:03:38.258  [5108] (EvExchangePolicySyncTask) <6916> EV-M {ManagedProcess.CheckProcessState} New State:Stopped Quorum:True

 

1 ACCEPTED SOLUTION

Accepted Solutions

TPG_Credit_IT
Level 3

Worked with Symantec tech support.  The fix was to delete the provisioning task and recreate it.

View solution in original post

13 REPLIES 13

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

can you paste the full error from the event logs?

TPG_Credit_IT
Level 3

It is at the top.  Easy to get lost in the post.  Here is it again.

The Exchange mailbox provisioning task failed during provisioning group processing. The task has stopped.

Task: Exchange Provisioning Task for tpgcredit.loc

Domain: tpgcredit.loc

Provisioning group: <none>

Group member: <none>

Error: Object reference not set to an instance of an object.

Trace: at KVS.EnterpriseVault.ExchangePolicySync.Reporter.BeginMailboxSection()

at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.RunSynchronization(ExchangePolicySyncTaskEntry taskEntry, CheckControlEventsDelegate checkControlEvents, Boolean reportMode)

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

TPG_Credit_IT
Level 3

Here is another version of it:

 

- System
   
- Provider
      [ Name] Enterprise Vault
   
- EventID 41110
      [ Qualifiers] 0
   
  Level 2
   
  Task 117
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2011-04-26T06:00:07.000000000Z
   
  EventRecordID 4950
   
  Channel Symantec Enterprise Vault
   
  Computer msv-eppev08.tpgcredit.loc
   
  Security

 

- EventData
      The Exchange mailbox provisioning task failed during provisioning group processing. The task has stopped. Task: Exchange Provisioning Task for tpgcredit.loc Domain: tpgcredit.loc Provisioning group: <none> Group member: <none> Error: Object reference not set to an instance of an object. Trace: at KVS.EnterpriseVault.ExchangePolicySync.Reporter.BeginMailboxSection() at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.RunSynchronization(ExchangePolicySyncTaskEntry taskEntry, CheckControlEventsDelegate checkControlEvents, Boolean reportMode)

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

Ok, so event 41110. that's what i didnt see in your first two posts. what are the targets for your provisioning group? are you targeting an AD group? LDAP query? etc.

also, have you seen this article? http://www.symantec.com/business/support/index?page=content&id=TECH75522

TPG_Credit_IT
Level 3

Targeting AD users and groups with the fallback provision being Whole Organization.  I did see that article and didn't take its action simply because the error description didn't match.  I am getting the "Error: Object reference not set to an instance of an object.".  Just in case I did try it and it didn't solve my problem.  There were several entries related to 41110 but none of them had the error description I was getting.

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

have you checked to see if all the users and groups still exist in AD? maybe try to narrow it down to a specific object which is causing the issue.

TPG_Credit_IT
Level 3

I did verify all groups and users are valid.  I even checked in the databases to make sure they appeared in there correctly.  As near as I could tell, they did.

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

it wouldn't hurt to try deleting the provisioning group and recreating it

TPG_Credit_IT
Level 3

Thought about that but was trying to avoid it.  Not sure at this point if I have any other options.

TPG_Credit_IT
Level 3

Recreated all of the provisioning groups and no joy.  Still getting the same error.  Any other thoughts other than to attempt to go through Symantect tech support?

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

sorry, i do not. maybe one of the gurus will jump in and see something i've missed. may as well get the ticket open to save time.

TPG_Credit_IT
Level 3

Worked with Symantec tech support.  The fix was to delete the provisioning task and recreate it.

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

dang, the only thing we didnt try :)