Returning user / deleted archive

[stewrogers]

Hi folks

The problem that exists is that a user left the company and their AD account was disabled. They were in Enterprise Vault.  Now the user is back and their account has been re-enabled, however, the normal process for enabling the account does not work as their mailbox is not listed in the new mailboxes list, nor as a disabled mailbox. A colleague PST'd the vault and deleted it, thinking this will restart the whole process. The user account has still not appeared.

Any ideas?

Many thanks

Chris Rogers

[TonySterling · Accepted solution]

You need to make sure the user is in a Provisioning Group.  If he is, run Provisioning and then Synchronize the mailboxes.  That should allow them to be enabled.

HTH,

Tony

[RahulG]

Was the user deleted from AD or just disabled ? does the mailbox has an existing entry in the Enterprise Vault database in the ExchangeMailboxEntry table?

you may refer the following document

http://www.symantec.com/docs/TECH54529