Single mailbox issue on Enterprise Vault 9.0.1.1073

[peter_stephens1]

We have a user who for no apparent reason hasn't had their mailbox archived since May.

I have tried disabling and then re-enabling the mailbox in the hope that it restarted archiving but this didnt make a difference.

Is there a way to restart the archiving process for this specific mailbox?

Many Thanks

[peter_stephens1]

yeah just the one

5.49mb.....attached

[peter_stephens1]

Any more ideas Tony?

[peter_stephens1 · Accepted solution]

Ok, so it turned out the user had an e-mail in her inbox which was corrupt and meant the task on her mailbox stalled. Once she removed it the archiving job ran fine.

There is a reg fix to apply to the EV server to ignore corrupt mail and carry on archiving the mailbox, detailed here- http://www.symantec.com/business/support/index?page=content&id=TECH78546

Thanks for all your help and patience, got there in the end!