08-03-2011 07:22 PM
Hi All,
I am having trouble at the moment with the roll out of Symantec Enterprise Vault Outlook plug-in. We are getting a number of users experiencing crashing of Outlook on the new version. I have only rolled it out to the two production box out of a possible 20. But we are finding that outlook is crashing frequently on two that we are testing. All the other boxes are identical so wondering if there is a problem with the plug-in. Any one else having or had issues? Know a good way in trouble shooting the issue.
Many thanks.
Severs are:
Windows Server 08 Standard 64Bit
DL360 G6
XenApp5
Solved! Go to Solution.
08-22-2011 05:37 PM
There was no connection in the end to the vault. Seems it could be a Citrix/Microsoft related issue that popped up. We have upgraded all Servers in the end and logging the call with Microsoft.
08-03-2011 11:10 PM
What version of Outlook is being used? Can you capture any client traces, or userdumps of Outlook crashing?
08-04-2011 09:55 PM
Thanks for the reply. We are using Office 2007 on all servers. I will see what I can do about getting the traces and user dumps.
08-05-2011 02:58 AM
Okay - sounds like a plan. It might be hard to troubleshoot via the forums (userdumps are quite big normally) but we can see what we can do here, or you can log a call with Support.. Either way I think we/you need to start to look at the client traces, see if the crashes are happening in a similar place, and the userdumps.
08-22-2011 05:37 PM
There was no connection in the end to the vault. Seems it could be a Citrix/Microsoft related issue that popped up. We have upgraded all Servers in the end and logging the call with Microsoft.
08-22-2011 11:41 PM
Okay - I'm glad you got it sorted. It might be worth explaining in more detail, here on the forums, when you have time (in case others encounter the same issue).