Unable to Create Journal Archive

[rajeshkumar001]

Hi All

EV 8.0 SP3 is installed. Duing the run of Configuration Wizard, succesfully created Journal Vault Store and Partintion. While creating Journal Archive, using Wizard, it found the indexing service for the new archive default server. After puting in the Index levels and bill usage accunt and at the finish page it is throwing an error

"Failed to allocate an Indexing Service Root path"
Reason: "Indexing service specified is not known"

Can someone please help? Thanks in Advance!!!

Thanks
Rajesh

[TonySterling]

Any issues with your Index Service?  All the Index partitions ok?

You could run a dtrace of the mmc whilst trying to create Journal archive.

[JesusWept3]

What i would do is the following

1. On the EV Server itself, go to Start -> Run -> Services.msc
2. Go to the Properties of the "Enterprise Vault Indexing Service"
3. Under "Path to executable" copy ou tthe "EntryID" 
     i.e. -EntryID: 1EAA3FF93DF1F974E8735C2BA961DE8C61710000evSite
4. Open up your SQL Management Studio (2005) or Enterprise Manager (2000)
5. Expand out EnterpriseVaultDirectory and open the "IndexingServiceEntry"
6. ServiceEntryID should match what the the ID is in the Services.msc

You can also try running the following query

USE EnterpriseVaultDirectory
SELECT CE.ComputerName, CE.ComputerNameAlternate, ISE.ServiceEntryID, COUNT(IRP.IndexRootPathStatus) AS OpenIndexLocations
FROM ComputerEntry CE, IndexingServiceEntry ISE, IndexRootPathEntry IRP
WHERE ISE.ComputerEntryID = CE.ComputerEntryID 
      AND  IRP.IndexServiceEntryID = ISE.ServiceEntryID
      AND  IRP.IndexRootPathStatus = 0
      AND ISE.ServiceEntryID = 'serviceID you got from step 6'
GROUP BY CE.ComputerName, CE.ComputerNameAlternate, ISE.ServiceEntryID

have a look and see what that returns

[rajeshkumar001 · Accepted solution]

Thank You Guys!

The issue is resolved, I deleted the indexing service and added it again. After restarting the service, all went through.

Thanks
Rajesh 

[GertjanA]

Hi Rajesh,

Can you please close the issue, and mark the solution?
That way people know it has a solution, or do not need to open the thread to help.

Thanks