08-17-2014 07:59 PM
Hi
Archiving email is working fine in our environment, but one mailbox is getting the warning message. I have tried disabling the mailbox for vault archiving and re-enabling, resetting the vault agent permission on the mailbox. Reset the users outlook and tried a new profile. Does anyone have any suggestions to resolve? We are running 10.0.4.1189
Solved! Go to Solution.
08-19-2014 10:26 PM
The problem was resolved by following the below article - and re-enabling the mailbox when finished
How to remove (zap) Enterprise Vault (EV) properties from Archive-Enabled Exchange mailboxes:
http://www.symantec.com/business/support/index?page=content&id=TECH35614
08-18-2014 05:15 AM
Is the mailbox provisioned? Can you manually archive manually archive items from the mailbox? Can you do a run now in report\normal mode against that mailbox?
08-18-2014 05:59 AM
Besides Tony's suggestions, I would also recommend running a dtrace against the ArchveTask process when running the archiving task in report/normal mode. Also, do you see any events (warnings or errors) in the event viewer for this specific mailbox?
08-18-2014 04:11 PM
Hi Tony - yes, it is provisioned and I have manually archived some of the content, I left the most recent month un-archived. I have run an archiving report against it, but just get warning: failed to process mailbox. Gabe - there is nothing in the log other than the warning. I can try the dtrace though. Also a colleague suggested I manually archive the whole mailbox to see if anything is stuck - I am thinking I will try this too.
08-18-2014 10:55 PM
I tried a dtrace, but it generated a lot of output and I only selected one mailbox, is there anything in particular I should search for in the output? what mode is the best to run the report when using dtrace normal/report?
In the log after the report runs I get this message in the log:
A queued operation exceeded the retry count and has been discarded
Exchange Mailbox Archiving Task for (Server name()
Retrieved a [MsgID_ArchiveMailboxEx3 (91)] MSMQ message on queue [ServerName\Private$\Enterprise Vault Exchange Mailbox Task for Server Name120607125145 A3], but it's retry count [4] exceeds the maximum retry limit [3].
This is most likely related, so will see what I can find out about this.
I have also vaulted the mailbox and then run a the archive job again but still got the same error. I will look at the mailbox tomorrow to see if the vault mail icons have changed.
Thanks
08-19-2014 10:26 PM
The problem was resolved by following the below article - and re-enabling the mailbox when finished
How to remove (zap) Enterprise Vault (EV) properties from Archive-Enabled Exchange mailboxes:
http://www.symantec.com/business/support/index?page=content&id=TECH35614