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Enterprise Vault

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Safari 14/14.1 on Mac and shortcut link

Hi guysSafari 14 is not complete supported in EV.  On Mac this browser doesn't open shortcut from archive ( Chrome is working).Do you have anybody experience ? thanks  

PetrHanz by Level 4
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Resolved! Delete Index Administration Task - error

Hello all, After having moved indexes from server A to server B, we now need to remove server A from the EV Console. To do this, we need to delete the Index Administration task, to be able to delete the Taskcontroller service. When deleting the task,...

GertjanA by Moderator
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Resolved! Synchronize index volume Item With Errors

Hi all,Just Synchronize index volume and finish with Items withh error: SpoilerSynchronize index volume started at 14/07/2021 12:32:19Archive Name: -------Archive Id: 18A0DCFDB246E304D9E7DB1892182BFC61110000EXCHEVARQ01Index Volume Identity: 32579Inde...

Tonaco_pt by Moderator
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Prepare my System fails

EV 14.1 install medium; running "prepare my system" fails in the ps1 script with a not very helpful error message. Has anyone ever had a problem with that? I must add the environment is very restrictive... Any comment is appreciated. Bert

bert_geiger by Moderator
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Resolved! Cannot open jpg/jpeg from Sharepoint Archive

Hi all,we have correctly archived more files from Sharepoint site and created shortcuts. These shorcuts are working for almost all types files - pdf, doc, xls, ppt .... ( I can open these from browser). But jpeg/jpg file is not possible to open. The ...

PetrHanz by Level 4
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EV FSA questions

Hi EV Experts,I got some queries which the customer asked:1.) Customer has both Backup Exec 21 and EV 14, is there a way where we can exclude the File System Archiving during Sundays, 15th and 30th of the month?  So that it won't run simultaneously w...

decompressed items are smaller than compressed items

Hey all.Wondering if anyone has seen this behaviour and has a explanation (or ideally reference KB or something). In the past couple of years, I have seen a few customers who have EV reporting that the decompressed size of an item is substantially sm...

Prone2Typos by Moderator
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Resolved! Event 41352 Unexpected COM exception caught - EV 14.1

Hi there, after bringing a few environments to 14.1 we recognized a few new issues that we've never seen before. One of this is Event 41352 which comes up on basically every environment when archiving / indexing is taking place. We've have not had th...

Marcde by Moderator
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Resolved! Move SQL Server Reporting Services to a new server

Hi,We are moving our Enterprise Vault SQL Server to new hardware, do I need to migrate "SQL Server Reporting Services" or just install a new one?I think that SQL Server Reporting Services just have the report queries and the data are in the Enterpris...

Tonaco_pt by Moderator
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EV Vault store New Partition not backed up

Hi,I've got an alert on my EV site with event id '41008', after checking it seems the vault store [Partition1] transitioned to the closed state, and [Partition2] is now in the open state; from NB I added [Partition2] for backup nevertheless the stora...

Question about licensing when using SMTP archiving

We have an Enterprise Vault server that has 1 SMTP Journal archive to which Exchange Online messages are CC'ed.  We spoke to a licensing rep who said that we would need 1 x "ESSENTIAL 12 MONTHS RENEWAL FOR ENTERPRISE VAULT EMAIL MGMT 1 USER ONPREMISE...

PST Export Issue - No Errors & No Files Exported

Hello!We are looking to export our legal hold data out of a EV12.1 environment we acquired through an acquisition.  The archive PST export wizard and PowerShell commands seem straight-forward enough, but we can't get the exports to work at all.  With...

Items not archived due to Policy

Hi,While using PST migration "Locate and Migrate" I'm getting a message in the log for several PSTs:items not archived due to Policy, how to tune the policy to migrate all items in the PST with a 100% success rate?thank you for your valuable feedback...

Enterprise Vault search problem

Hello everyone is riding it. I am coming to you because I have had a huge problem with enterprise vault for over a week.Title of error:Your search request failed.Wait and try again. If the problem persists, contact your Enterprise Vault administrator...

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GN5 by Level 2
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Issue Migrating Huge PSTs

Hi,I'm migrating a bulk of PST files located under a file server partition to EV 12.5, for that I'm using "PST migration: Locate and Migrate" everything is happening smooth for the small PST (< 4 GB) however I'm facing a failure with the big PSTs ( >...

Resolved! EV Archiving policy question

Hello gurus,Interesting question came up that we may need to test. We would like to setup a new archiving policy that will archive all emails 0 days, does not delete original item, does not create shortcut. Basically just a copy of mailbox. And remov...