PureDisk deduplication failure

[_11]

Hi,

Getting the following for the same 5 deduplication jobs, other deduplication jobs are successfully completing.

21/04/2011 06:25:57 - requesting resource LCM_GBLVBAK0-hcart2
21/04/2011 06:25:57 - Info nbrb(pid=4148) Limit has been reached for the logical resource LCM_GBLVBAK0-hcart2   
21/04/2011 07:07:51 - granted resource LCM_GBLVBAK0-hcart2
21/04/2011 07:07:52 - begin Duplicate
21/04/2011 07:07:52 - started process RUNCMD (10176)
21/04/2011 07:07:52 - ended process 0 (10176)
21/04/2011 07:07:52 - requesting resource GBLVBAK0-hcart2
21/04/2011 07:07:52 - requesting resource @aaaah
21/04/2011 07:07:52 - reserving resource @aaaah
21/04/2011 07:07:52 - awaiting resource GBLVBAK0-hcart2 - No drives are available
21/04/2011 07:08:14 - reserved resource @aaaah
21/04/2011 07:08:14 - granted resource GBLV15
21/04/2011 07:08:14 - granted resource HP.ULTRIUM5-SCSI.000
21/04/2011 07:08:14 - granted resource GBLVBAK0-hcart2
21/04/2011 07:08:14 - granted resource MediaID=@aaaah;DiskVolume=PureDiskVolume;DiskPool=GBLVBKDD;Path=PureDiskVolume;StorageServer=GBLVBAK...
21/04/2011 07:08:15 - started process bptm (4908)
21/04/2011 07:08:15 - started process bpdm (9300)
21/04/2011 07:08:17 - Critical bpdm(pid=9300) image open failed: error 2060018: file not found    
21/04/2011 07:08:36 - Error bpduplicate(pid=10176) host GBLVBAK0 backup id GBLVPRX0_1303153214 read failed, media open error (83). 
21/04/2011 07:08:36 - Error bpduplicate(pid=10176) host GBLVBAK0 backupid GBLVPRX0_1303153214 write failed, termination requested by administrator (150). 
21/04/2011 07:08:36 - Error bpduplicate(pid=10176) Duplicate of backupid GBLVPRX0_1303153214 failed, termination requested by administrator (150).  
21/04/2011 07:08:36 - Error bpduplicate(pid=10176) Status = no images were successfully processed.     
21/04/2011 07:08:36 - end Duplicate; elapsed time: 00:00:44
no images were successfully processed(191) 

Last week the disk volume was reporting itself as down, which brought all backups, restores and image cleanups to a halt.  However since it has been brought back online these errors have started to occur.  I think that the images may have become corrupt when the disk volume went down, however don't know where to look?

Rach

[_11]

Running NetBackup 7.0.1 (Master and Media) on Windows Server 2008 R2 SP1.

[Sachin_Pathare]

Hi,

Considering you have a MSDP setup and duplications are happening from MSDP to TAPE.

Please verify the following:

1] If the image information exists in the catalog, perform a catalog search for image GBLVPRX0_1303153214

# bpdbm -ctime 1303153214 = Mon Apr 18 12:00:14 2011

Or else you may have to enable verbose logging for bptm, pdplugin, bpdm(on Media server configured with MSDP option.)

1] bptm/bpdm can be enabled from Host Properties->Media Server Properties -> Logging -> Set required logging level to 5 and restart NBU services

2] pdplugin(it logs everything in the bptm) can be enabled by editing the "<install drive>:\Program Files\Veritas\NetBackup\bin\ost-plugins\pd.conf" file

search for "# LOGLEVEL = 0"

- Uncomment the line(remove the #)

- set the value to 10 i.e. LOGLEVEL = 10

- save and exit

3] Once the duplications fail again, collect the logs for further analysis by Symantec Technical Support.

Hope that helps.

Thanks,