Puredisk Installation problem

[maschino]

Hi

We have 4 PD server with some clients. 2 of the clients of diferents PD has been reinstalled with the same name and IP. I can install without problem the agent, but when i'm going to register in one of the puredisk server (Only in one of the PD the clients was registered ) we have a resgiter issue

  SPA Host Name:
    ip_hostname
SPA User Name:
    root
NBU Deduplication option:
    Disabled
Agent Name:
    agent_hostname
Agent Id:
     --
Department Name:
     --
Location Name:
     --
Allow Browsing:
    Enabled
PureDisk Agent Service Account Name:
    LocalSystem
Agent Config File Path:
    C:\PROGRA~1\Symantec\NETBAC~1\etc\agent.cfg


Registering the Pure Disk Agent with the Storage Pool Authority...
Wed Oct 12 2011 20:25:17.264000 INFO  (4168): Getting StoragePool version.
Wed Oct 12 2011 20:25:18.356000 INFO  (4168): StoragePool version retrieval successful.
Wed Oct 12 2011 20:25:18.356000 INFO  (4168): StoragePool version is 6.6.1.46349
Wed Oct 12 2011 20:25:18.356000 INFO  (4168): Getting maximum client agent version.
Wed Oct 12 2011 20:25:19.448000 INFO  (4168): Maximum Client Agent version retrieval successful.
Wed Oct 12 2011 20:25:19.448000 INFO  (4168): Registering Agent.
Wed Oct 12 2011 20:25:22.287000 INFO  (4168): Registration successful.
Wed Oct 12 2011 20:25:22.287000 INFO  (4168): Registered agent 110 with login agent_110
Wed Oct 12 2011 20:25:22.287000 INFO  (4168): Getting Configuration file.
Wed Oct 12 2011 20:27:22.956000 ERROR (4168): Network error during webservice call: Operation timed out after 120011 milliseconds with 28 bytes received
Wed Oct 12 2011 20:27:22.956000 ERROR (4168): WebService call failed
Wed Oct 12 2011 20:27:22.956000 ERROR (4168): Failed to perform action register.
Failed while Registering the Pure Disk Agent with the Storage Pool Authority

CONFIGURATION  FAILED!!!

I have tried without firewall, antivirus, etc.. I check the nslookup and it's all ok from the client and from the PD. I 've tried with the wizard and manually (with commands)

The agent it's registered in the PD but it's disable and in the path c:\progr.....\symantec\puredisk agent\etc\ any file it's created.

The both server are w2k8 r2 X64 and the PD are 6.6.1.2

Do you have some idea??

[S_Williamson]

I'm not 100% sure what your saying, but If you re-register an Agent to the same SPA, you must first Disable the Agent on the SPA. Then it will let you re-register it. After the registration is complete you can then re-activate it.

Simon

[maschino]

The agent in the SPA it's disable, but i can't re-register my client. I have check the ports 10087,10101,10082,443 and 80 from the client to the server and all works except 10087, but i check that from other clients not work too

[maschino · Accepted solution]

The problem was a incident with a proxy and the 443 port

It's solved now