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Cannot Start NetBackUp Administration Console

gevewe
Level 3

Hello buddy!

I cant open My Netbackup Adm Console after installing in My Windows Server 2008 R2 DataCenter.

When I installing the Netbackup, i use custom menu, but i dont change the default value.

After finished! I run the administration Console.. And i get an error like this :

Error.png

And when I Check the NetBackUp Event Manager in Services. Status is "Not Start", Startup Type is "Automatically".

So, I try to start the service, and Started, but after 3 Second the service (NetBackUp Event Manager) stopped automatically! 

Always like that.. Why?

So I just Klik Continue and i get new error :

Error2.png

Please Help Me! I just new in Symantec Net Backup..

Note :

- I dont have Antivirus yet on my pc

- I have been turn off my firewall

 

-- Thanks In Advance --

2 ACCEPTED SOLUTIONS

Accepted Solutions

sksujeet
Level 6
Partner Accredited Certified

Couple of things need to check :

Make sure you can communicate with the Master server, check forward lookup and reverse lookup to make sure communication is working.

Make sure you add this server in the master server  host properties. Open the master server host properties - click on server on the left side -> add this server in the additional servers.

 

View solution in original post

gevewe
Level 3

Problem Solved

Just Add Server name in host like sazz's comment..

For first time I add the server to the host is like this :

# 172.16.6.183    netbackupw08 netbackupw08.fqdn  angry angry

 

But when i remove the #

172.16.6.183    netbackupw08 netbackupw08.fqdn

 

My net backup start normally!

I have been try to figure out this problem for 3 days. And i got # to be my enemy.. Damn!

Thank you Guys.. Champ and sazz.
 

View solution in original post

13 REPLIES 13

NBU35
Level 6

Try to restart Netbackup Services.

gevewe
Level 3

I have been try to restart it, using some code in CMD.

But still same. Nothing change!

Another Solution?

NBU35
Level 6

Is it new Installation ?

NBU Version ?  OS ? 32 bit or 64 bit ?

isit master server ?

sksujeet
Level 6
Partner Accredited Certified

Couple of things need to check :

Make sure you can communicate with the Master server, check forward lookup and reverse lookup to make sure communication is working.

Make sure you add this server in the master server  host properties. Open the master server host properties - click on server on the left side -> add this server in the additional servers.

 

gevewe
Level 3

Yes is new installation.

NBU 7.6.1

Windows Server 2008 R2 DataCenter 64Bit

Yes, Master Server

gevewe
Level 3

How to check i can communicate with master server?

I can't open the Administration Console!

sksujeet
Level 6
Partner Accredited Certified

nslookup <master server name>

nslookup < ip of master server>

Do the same thing from master server to this server on which you are running the nb console

nslookup  <remote nb console server>

nslookup < ip address of remote nb console server>

let us know the result

Edit*

Also have you added this server in the master server host properties as suggested above

gevewe
Level 3

Sorry for late replay!

This is screenshot of nslookup servername :

SS.png

 

I have been reinstall the netbackup. so the server name is netbackupw08, and that is my computer's name too.

What happen?

gevewe
Level 3

I used Virtual Machine (Hyper V) for Windows Server 2008..

gevewe
Level 3

Problem Solved

Just Add Server name in host like sazz's comment..

For first time I add the server to the host is like this :

# 172.16.6.183    netbackupw08 netbackupw08.fqdn  angry angry

 

But when i remove the #

172.16.6.183    netbackupw08 netbackupw08.fqdn

 

My net backup start normally!

I have been try to figure out this problem for 3 days. And i got # to be my enemy.. Damn!

Thank you Guys.. Champ and sazz.
 

sksujeet
Level 6
Partner Accredited Certified

I cant open My Netbackup Adm Console after installing in My Windows Server 2008 R2 DataCenter.

Let's take one step back. So you had the NetBackup installed on windows server 2008 R2 and able to open the console on that server. What is the name of this server ?

Now you are trying to install NBU console on netbackupw08. From where you have done this nslookup? Is it from the windows server 2008 where you have the master server.

As you see you can't resolve the name, can you ping this name?

Please check with your n/w admin to resolve the communication first between the 2 servers 

 

 

 

sksujeet
Level 6
Partner Accredited Certified

ahh! I was doing something else and forgot to save it. Glad it worked.

KDob
Level 3
Partner Accredited

This also happens when using a temp license key and it has expired.

Just putting this out there too....