Facing status code 24 issue while restore

[john10]

Hello All,

We are doing DR test in my company and im facing status code 24 while restoring the data, and NBU version is 7.0. Job details are below, please suggest how to resolve this issue.

FYI

9/13/2013 10:48:10 AM - begin Restore
9/13/2013 10:48:11 AM - 1 images required
9/13/2013 10:48:11 AM - media 0003L5 required
9/13/2013 10:48:47 AM - restoring image my43w0001_1377250926
9/13/2013 10:48:48 AM - connecting
9/13/2013 10:48:48 AM - requesting resource 0003L5
9/13/2013 10:48:48 AM - granted resource 0003L5
9/13/2013 10:48:48 AM - granted resource IBM.ULT3580-HH5.001
9/13/2013 10:48:50 AM - mounted
9/13/2013 10:48:51 AM - connected; connect time: 00:00:03
9/13/2013 10:48:51 AM - positioning 0003L5 to file 6
9/13/2013 10:49:11 AM - positioned 0003L5; position time: 00:00:20
9/13/2013 10:49:11 AM - begin reading
9/13/2013 10:50:16 AM - Error bpbrm(pid=1576) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)
9/13/2013 10:50:16 AM - Warning bprd(pid=4804) Restore must be resumed prior to first image expiration on 12/15/2013 2:31:32 AM
9/13/2013 10:50:17 AM - end Restore; elapsed time: 00:02:07
socket write failed(24)

[RamNagalla]

Did you check the basic communication between the Destination client and the Media servers?

ping?

telnet ?

bptestbpcd? etc..

[Marianne]

Enable all of the following logs:

On master: bprd (restart NBU to enable this log)

On media server: bptm and bpbrm

On client: bpcd and tar

Please copy log files to .txt files to reflect process name (e.g. bprd.txt) and upload here as File Attachments.

Please also mention exact NBU version on master, media server and client as well as OS on master,media server and client.

[john10]

Hello Marianne,

i restarted restore once again now its faoling with status code 5, and im not sure how to attach log files can you please help me on this .

FYI im providing Job details below

9/18/2013 11:59:51 AM - begin Restore
9/18/2013 12:00:08 PM - 1 images required
9/18/2013 12:00:08 PM - media 0003L5 required
9/18/2013 12:00:45 PM - restoring image my43w0001_1377250926
9/18/2013 12:01:14 PM - requesting resource 0003L5
9/18/2013 12:01:14 PM - granted resource 0003L5
9/18/2013 12:01:14 PM - granted resource IBM.ULT3580-HH5.002
9/18/2013 12:01:16 PM - started process bptm (5856)
9/18/2013 12:01:17 PM - mounting 0003L5
9/18/2013 12:01:33 PM - connecting
9/18/2013 12:01:48 PM - connected; connect time: 00:00:15
9/18/2013 12:02:13 PM - mounted; mount time: 00:00:56
9/18/2013 12:02:14 PM - positioning 0003L5 to file 12
9/18/2013 12:03:45 PM - positioned 0003L5; position time: 00:01:31
9/18/2013 12:03:45 PM - begin reading
9/18/2013 12:58:19 PM - end reading; read time: 00:54:34
9/18/2013 12:58:23 PM - Error bpbrm(pid=3404) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)
9/18/2013 12:58:24 PM - restored image my43w0001_1377250926 - (file read failed(13)); restore time 00:57:39
9/18/2013 12:58:26 PM - Warning bprd(pid=6004) Restore must be resumed prior to first image expiration on 12/15/2013 2:31:32 AM
9/18/2013 12:58:27 PM - end Restore; elapsed time: 00:58:36
the restore failed to recover the requested files(5)

[Marianne]

You will see a "File attachments" link at the bottom of the page. 

Copy files to reflect process name (e.g. bprd.txt) and use the link to upload the files.

You can also zip them up and upload single zip file.