10-21-2010 12:51 PM
Installed NB7.0 Master on Windows 2008 R2 (as a VM), then installed Media server on a physical server with Windows 2008 R2.
I'm having issue communicating between Master and Media.
I'm getting "Unable to connect to the selected NetBackup host" error from Media to Master and vice versa.
- Ping and DNS resolution is fine
Assistance would be appreciated...I'm thinking something in 2008 R2 that I need to twick?
Solved! Go to Solution.
10-21-2010 02:38 PM
add the media server name in the SERVERS field -
restart Netbackup
Check attachment
10-21-2010 01:07 PM
Netbackup Troubleshooting guide pg.42 onwards
ftp://exftpp.symantec.com/pub/support/products/NetBackup_Enterprise_Server/340119.pdf
10-21-2010 01:23 PM
Nothing stands out. Thank you anyways, Mo.
I'm guessing it's some security setting on W2K8..
10-21-2010 01:24 PM
by default windows 2008 R2 has the firewall on, have you check the windows firewall on the server to see that the ports netbackup needs are open?
10-21-2010 01:27 PM
Firewall disabled on all our build version.
Thank you anyways, JH.
10-21-2010 01:35 PM
Ok, lets start from the top:
did you get an error whilst installing the Media server?
During installation, you had to specify the Master sever - get any issues there?
..upadate /etc/hosts file with the relevant servers IP and hostnames..
from command line of MEDIA server:
bpclntcmd -pn
you should get a reply from the master server
.... bptestbpcd -host <master server name> -------> from media
... bptestbpcd -host <media server name> --------> from Master
10-21-2010 01:39 PM
Can you confirm that Reverse lookup works in both directions?
Check 'nslookup <IP-address>' in both directions.
Also test with 'bptestbpcd -host <name> -verbose' in both directions.
10-21-2010 02:27 PM
failed: 46 server not allowed access
getting "46 server not allowed access" error
10-21-2010 02:38 PM
add the media server name in the SERVERS field -
restart Netbackup
Check attachment
10-21-2010 02:58 PM
Thank you, Mo. And WOW.
Two comments for Symantc:
- Very intuitive place to put properties of the Master server.
- Enterprise support should be paying you guys....
DRW, Seriously considering canceling our support...
10-21-2010 04:08 PM
...please mark Mo's post as the solution.