Not able to communicate the master serve from media server

[APJAK]

Hi Forum members

I am bulding a netbackup test environment and experiencing an issue "Media server not able to communicate the master server.."

The current environment is as follows.

NBU version -- 7.1

Master server -- Solaris 10 X86

Media server  --Win 2008 X64

Here is some output which I tried from master to media and media to master...

Master Server:-

bash-3.00# bpclntcmd -hn WIN-NBUMEDASER1
host WIN-NBUMEDASER1: WIN-NBUMEDASER1 at 192.168.100.41
aliases: WIN-NBUMEDASER1 192.168.100.41
bash-3.00# bpgetconfig -M WIN-NBUMEDASER1 >/tmp/bp.conf.WIN-NBUMEDASER1

bash-3.00# bpclntcmd -ip 192.168.100.41
host 192.168.100.41: WIN-NBUMEDASER1 at 192.168.100.41
aliases:     WIN-NBUMEDASER1     192.168.100.41

Media Server:-

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -hn Solaris10-NBUMaster
client hostname could not be found
alter client: Solaris10-NBUMaster : not found. (48) (Getting this error )

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -ip 192.168.100.80
host 192.168.100.80: 192.168.100.80 at 192.168.100.80
aliases:     192.168.100.80

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -server Solaris10-NBUMaster
client hostname could not be found
alt master: Solaris10-NBUMaster not found. (48)

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -is_master_server win-nbumedaser1
win-nbumedaser1 is not a master server

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -is_master_server Solaris10-NBU
Master
Solaris10-NBUMaster is a master server

Media server Process:

C:\Program Files\Veritas\NetBackup\bin>bpps
* WIN-NBUMEDASER1                                       12/12/12 12:28:31.890
COMMAND           PID      LOAD             TIME   MEM                  START
vnetd            1504    0.000%            0.062  6.3M  12/12/12 12:02:37.969
bpinetd          2776    0.000%            0.062  8.6M  12/12/12 12:02:38.031
bpcd             1284    0.000%            0.031  7.3M  12/12/12 12:02:38.219
vmd              1400    0.000%            0.187   13M  12/12/12 12:02:41.375
ltid              972    0.000%            0.093   14M  12/12/12 12:02:41.656
nbrmms           2184    0.000%            0.640   25M  12/12/12 12:02:41.750
bpcompatd        1848    0.000%            0.031   11M  12/12/12 12:02:45.328
nbsl              524    0.000%            0.531   27M  12/12/12 12:02:45.390
nbsvcmon         1056    0.000%            0.171   17M  12/12/12 12:03:20.625
bpps             2992    0.000%            0.078  5.9M  12/12/12 12:28:30.812

Any help would be greatly appreciated.

Regards

APJKL
 

[Will_Restore]

<unknown>      UNKNOWN RELEASE

valid license key installed ? 

[Will_Restore]

bptestbpcd: EXIT status = 25

Cause

Even though The Firewall is turned off from control panel > Windows Firewall, 

Windows Firewall Service must be stopped before the connection is sucessful.

Solution

Turn off Windows Firewall and completely disable Windows Firewall Service.

Article URL http://www.symantec.com/docs/TECH165011

[Marianne]

OP stopped responding on 17 December.

I have a feeling problems were due to config problems on VMs.
We see that the following had to be done at some point:

This is a test environment, the windows media server is a VM, I have reset the network adapter..