Storage Units Conflict

[finalcloud]

I have recently replaced a HPUX media server with a Windows 2008 R2 media server.  With that I assigned the drives, from a Quantum DXi 8500, to the Windows box.  The DXi acts as a VTL and we have a Quantum i2000 for physical tapes.  I have also decom'd the HPUX media server.  When I do a rescan it comes up complete with no errors.  But when I run a test job:

8/19/2015 3:08:50 PM - Info nbjm(pid=6108) starting backup job (jobid=113496) for client %SERVER%, policy z-test-%SERVER%, schedule Onetime 
8/19/2015 3:08:50 PM - Info nbjm(pid=6108) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=113496, request id:{41D6A501-5A51-48CE-8624-579B0AAE78D4}) 
8/19/2015 3:08:50 PM - requesting resource%SERVER%-hcart-robot-tld-0-DXi8500-1
8/19/2015 3:08:50 PM - requesting resource %MASTER%.NBU_CLIENT.MAXJOBS.finms-nbu-700
8/19/2015 3:08:50 PM - requesting resource %MASTER%.NBU_POLICY.MAXJOBS.z-test-finms-nbu-700
8/19/2015 3:08:50 PM - Error nbjm(pid=6108) NBU status: 213, EMM status: Storage units are not available  
no storage units available for use(213)

Everything appears to be zoned correctly with the SAN storage.  Any help would be great.

[revarooo]

Make sure your storage unit/drives/tapes all have the same 'type' or 'density' as it is sometimes known, i,e hcart, hcart2 etc.

[finalcloud]

They have the same type and density, hcart.  When I open the Storage Unit Type of Media Manager, the media server is not listed under "Media Server".

[Marianne]

Please show us output of STU config on the master server : bpstulist -U On media server, output of device config: tpconfig -l

[watsons]

nbemmcmd -listhosts -verbose 

from your media server or master server. does the media server show up as "active for disk and tape"? If not, you will need to set them properly, specifically need to be "active for tape" since it is VTL.

nbemmcmd commands: http://www.symantec.com/docs/HOWTO103874

[finalcloud]

bpstulist -U from the master server:

Label:                %server%-hcart-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      %server%
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB

Label:                %server%-hcart-robot-tld-0-%filer1%
Storage Unit Type:    NDMP
Host Connection:      %server%
Number of Drives:     4
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB
NDMP attach host:     filer1

Label:                %server%-hcart-robot-tld-0-%filer2%
Storage Unit Type:    NDMP
Host Connection:      %server%
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB
NDMP attach host:     filer2

Label:                %server%-hcart-robot-tld-0-%filer3%
Storage Unit Type:    NDMP
Host Connection:      %server%
Number of Drives:     1
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB
NDMP attach host:     filer3

Label:                %server%-hcart-robot-tld-0-DXi8500-1
Storage Unit Type:    NDMP
Host Connection:      %server%
Number of Drives:     80
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB
NDMP attach host:     DXi8500-1

Label:                %server%-hcart-robot-tld-1-DXi8500-1
Storage Unit Type:    NDMP
Host Connection:      %server%
Number of Drives:     9
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 1
Max Fragment Size:    1048576 MB
NDMP attach host:     DXi8500-1

tpconfig -l from the media server:

See attached.

[finalcloud]

%server%
 ClusterName = ""
 MachineName = "%server%"
 FQName = "%server%.our.domain"
 LocalDriveSeed = ""
 MachineDescription = ""
 MachineFlags = 0x17
 MachineNbuType = media (1)
 MachineState = active for tape and disk jobs (14)
 MasterServerName = "%master server%"
 NetBackupVersion = 7.6.0.2 (760200)
 OperatingSystem = windows (11)
 ScanAbility = 5

All our media servers are setup for "Active for tape and disk jobs"

[Marianne]

The proble with replacing ALL media server names with the same %server% makes it impossible to assist.

Rather choose different names for each media server, e.g.
media1
media2
media3

We need to see STU config for the one where the job is failing : 
%SERVER%-hcart-robot-tld-0-DXi8500-1 

The Host Connection: field is important as this need to match the actual media server name where you issued 'tpconfig -l' command.

The media server for which you ran 'tpconfig' needs 2 Storage Units,
one for
Robot Type/Number:    TLD / 0
and another one for:
Robot Type/Number:    TLD / 1

[mnolan · Accepted solution]

So the STU

8/19/2015 3:08:50 PM - requesting resource%SERVER%-hcart-robot-tld-0-DXi8500-1

Is configured as the following.

Label:                %server%-hcart-robot-tld-0-DXi8500-1
Storage Unit Type:    NDMP
Host Connection:      %server%
Number of Drives:     80
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB
NDMP attach host:     DXi8500-1

If you run a STANDARD job against an NDMP stu you will get that exact error.

The stu you have selected is the "NDMP" backend of teh Dxi used for its Path to Tape.

We configure the DXI and its attached Physical library as NDMP to get them to duplicate to each other.

For regular jobs to it, you'd likely want to use the OS connection.

Label:                %server%-hcart-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      %server%
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB