09-03-2014 02:34 AM
Hi Guru's
Im pretty stuck as not able to access the NBU at all,
NBU Services not visible nor running
bpps -ls:
This is the initial error being projected:
I've already checked the server and client entiries in registry
client entry in BAR
Host :master server and ip included
Services:all nbu services listed
Im quite panicked now as the server hold very critical backups
Thank you so much Guru's in advance
09-03-2014 02:43 AM
All this started when the backups started to fail with error 219: Storage unit unavailable
Drives frequently going down
When we were in midst of troubleshooting
This suddenly happened
09-03-2014 03:44 AM
Assume this is your Netbackup master, do you mean no services is running at all? What NBU version & patch level?
Check your license first, make sure they're still valid and not expired by:
\netbackup\bin\admincmd\bpminlicense -verbose
And it looks like you're login as user 'aslsupport" to launch the NBU services, are you sure that user has that privilege?
09-03-2014 03:58 AM
I am curious about this:
client entry in BAR
Please explain?
Are you saying that a Client's hostname appear as Client Name instead of the Master's hostname?
Please show us output of these commands:
bpclntcmd -self
bpgetconfig -M <master>
(Please copy the text output rather than taking a screenshot. You can the change names to something like 'Master' or Media1' or Client1', etc...)
Which NBU version is this?
09-03-2014 04:21 AM
Anything obviously wrong with the server, like maybe theres a full filesystem? Or a networking issue?
Jim
09-03-2014 05:22 AM
Too little info to go on to give an idea.
Is this the Master? If so what Version of NBU and what OS?
When you restart NetBackup, what processes are up (lets see bpps output), if lots of daemons are down, lets see the bprd log and the system log.
Any network issues? DNS servers down? Filesystems full?
03-13-2015 12:05 AM
Dear Guru's,
Apologies on the delayed reply,
This issue was fixed after reinstalled NBU
Seems there were some corrupted registry after someone mistakenly performed an KB Patch update on the OS
I Sincerely Appreciate and Thank All of you who were whilling to assist without hestitation
Thank you Team!
Bestest Regards
03-13-2015 08:41 AM