error 191 on SLP Duplication jobs

[cyberninja]

Hello,

I'm currently having an issue on my Windows media server. Last night my SLP backup jobs are failing with an error of 191. I'm a Unix admin by trade so I don't usally work on the Windows servers. I run the NetBackup Master server which is on Solaris 10. I think the Windows admin just reinstalled NetBackup on this server. All other jobs are working on this server.

Envirermental info:
Master Server - Solaris 10 - NetBackup 7.5.0.7
Media Server - Win 2008R2 - NetBackup 7.5.0.7 (Win2008media00)
Media Server - Win 2008R2 - NetBackup 7.5.0.7 (Win2008media01)
Media Server - Solaris 10 - NetBackup 7.5.0.7

Job details:

06/06/2014 02:54:45 - begin Duplicate
06/06/2014 02:54:45 - requesting resource LCM_Win2008media00-hcart3-robot-tld-1_DUP
06/06/2014 02:54:45 - granted resource  LCM_Win2008media00-hcart3-robot-tld-1_DUP
06/06/2014 02:54:45 - started process RUNCMD (pid=28739)
06/06/2014 02:54:46 - requesting resource Win2008media00-hcart3-robot-tld-1_DUP
06/06/2014 02:54:46 - requesting resource @aaaay
06/06/2014 02:54:46 - reserving resource @aaaay
06/06/2014 02:54:46 - ended process 0 (pid=28739)
06/06/2014 02:54:46 - Waiting for scan drive stop HP.ULTRIUM5-SCSI.008, Media server: Win2008media00
06/06/2014 02:54:48 - resource @aaaay reserved
06/06/2014 02:54:48 - granted resource  U00024
06/06/2014 02:54:48 - granted resource  HP.ULTRIUM5-SCSI.008
06/06/2014 02:54:48 - granted resource  Win2008media00-hcart3-robot-tld-1_DUP
06/06/2014 02:54:48 - granted resource  MediaID=@aaaay;DiskVolume=PureDiskVolume;DiskPool=Dedupe-Win2008media00-DP;Path=PureDiskVolume;Stora...
06/06/2014 02:54:54 - Error bpduplicate (pid=28739) db_IMAGE() failed: database system error (220)
06/06/2014 02:54:54 - Error bpduplicate (pid=28739) Status = no images were successfully processed.
06/06/2014 02:54:54 - Error bpduplicate (pid=28739) Duplicate of backupid ncdhvudc01_1402005653 failed, database system error (220).
06/06/2014 02:54:54 - Error bpduplicate (pid=28739) Status = no images were successfully processed.
06/06/2014 02:54:54 - end Duplicate; elapsed time 0:00:09
no images were successfully processed  (191)
`
 

[Marianne]

I think the Windows admin just reinstalled NetBackup on this server.

I think you first of all need to go and speak to the Windows admin and find out what exactly was done and what the state of NBU installation and MSDP disk volume is.

There is no way we can troubleshoot the state of the media server from your Solaris master.

Based on the feedback we get from the Windows admin, we can suggest what to do next.

[Wohlfe]

I'm the Windows admin in question.

I think the Windows admin just reinstalled NetBackup on this server.

This was actually a different media server that was rebuilt. The media server in question has been running fine. I've kicked off other backups and the SLP ran just fine on them, so I think this issue is just for the one image mentioned in the error log of the original post.I can't expire the image to stop the SLP.

[Mark_Solutions]

If you think that image is bad then try the following:

nbstlutil cancel -backupid ncdhvudc01_1402005653

And then expire it from the command line

bpexpdate -backupid ncdhvudc01_1402005653  -copy 1 -d 0 -force

#edit#

That image is from last nights backup - what makes you think it is bad?

[Wohlfe]

Just a guess since it's failing to duplicate to tape when other images aren't.

[Mark_Solutions]

What sort of backup is it? Just wondering if it is a GRT or similar

If not and you are happy it has an issue then try my commands to get rid of it

[cyberninja]

It is a SLP backup.

[Mark_Solutions]

I meant is it a file system, exchange, oracle etc - what is ncdhvudc01?

[cyberninja]

ncdhvudc01 is a domain contoler. It is also a VM.

[cyberninja]

I have run both of these commands on the Master server. There where no errors

[Mark_Solutions · Accepted solution]

So are you doing GRT against AD on that server? Wondering if the duplication is failing due to that - it needs to mount the backup image on the AD controller to do the duplication, just like an exchange backup

If there is an issue with that it can fail

Details here http://www.symantec.com/docs/TECH164439

So it cannot duplicate if the AD controller is not available

[cyberninja]

Mark_Solutions,

How do I verify that your fix worked? I'm New to SLP backups.

[Mark_Solutions]

This command:

nbstlutil stlilist -image_incomplete -l

will list all outstanding SLP images (ones that have not finsihed their lifecycle - so not yet duplicated)

If you image is not in the list then it has gone.

You will also know as it will no longer try and duplicate - if it has not gone it will keep trying and failing

[cyberninja]

I don't know what your talking about when you say GRT. Most of our Windows servers are in a VM, to include our excahnge servers. It looks like only one server is failing.

[cyberninja]

I ran the command and I got no results. So I guess that means that there are no outstanding SLP images.

The job is no longer trying to run.

[Mark_Solutions]

So it is a VMware policy type backup then? In that case you will not have GRT for AD in the same way you can do with a MS-Windows policy for an AD Controller

GRT is "Granular Restore Technology" - it allows you to restore individual components of Active Directory such as a user account etc.

[Mark_Solutions]

You are sorted then - good news!

[Mark_Solutions]

Dont forget once you are sure it is sorted out to close the thread off using the "Mark as solution" option - that helps others searching for a similar issue in the future - Thanks

[cyberninja]

thanks for your help