04-11-2011 05:14 PM
when i try to launch the admin console it keeps failing and reports the netbackup enterprise media manager serivce did not start. what can i do to rectify this problem.
N.B.
its running on windows and this only happend after creating space on the drive then restarted the server.
Solved! Go to Solution.
04-14-2011 08:51 PM
Hi
1. First Check whether there is enough free space in the drive where netbackup is installed.
2. If you are unable to ping then the db might have gone down due to corrupt logs. I had a similar problem but in Linux master. Try creating a new database instance and do a catalog recovery.
In LInux this is the way to fix it. Not sure about Windows.
1.Run /usr/openv/db/bin/dbsrv -f NBDB
You may get an error.
2. Create a new database instance. Use the following technote.
http://www.symantec.com/business/support/index?page=content&id=TECH48469
Once you have created the DB you should be able to access the GUI without any error. Then go ahead with the Catalog Recovery.
Regards,
Giri.
04-11-2011 09:22 PM
Which NBU version?
Have you tried to stop and start NBU cleanly?
From cmd, do 'bpdown' then use Windows Services Manager to restart Symantec Private Branch Exchange, then start NBU again from cmd with 'bpup'.
After this, check what's running with 'bpps'.
Please post all output from cmd commands.
Also check Event Viewer System and Application Logs for clues.
04-11-2011 11:14 PM
Kindly post screen shot of that EMM error
04-11-2011 11:53 PM
Hi,
Check if your EMM DB is up and running with <install_path>\netbackup\bin\nbdb_ping
The EMM service wont start if the Database is not available. You'll find info about this in the Event Viewer.
Did the issue occur after you added space, or did you add space as you saw that it was running out of space? If its the latter, check the size of the nbdb.log in the NetbackupDB\data folder.
04-12-2011 01:13 AM
Pls. run <install_path>\netbackup\bin\nbdb _start_stop
04-12-2011 01:53 AM
What about the nbdb_ping command's result?
04-12-2011 11:49 AM
hi,
can't seem to be able to paste the screen shot so instead i attached it. please whatever advice you can give i will be grateful.
04-12-2011 11:55 AM
hi,
i tried to ping and the reply i got was "Database [NBDB] is not available" , i also checked the nbdb.log size which is just 832kb. i will attach the screen shot i get anytime i launch the admin console.
this only started recently and it happend over the weekend while backups were running.what happened was that the server ran out of disk space, i freed up some space but have been having this issue ever since
04-12-2011 11:57 AM
i tried to ping and the reply i got was "Database [NBDB] is not available"
04-12-2011 12:00 PM
hi
it didn't see this as an internal or external command
04-12-2011 12:01 PM
hi,
i am running version 7.0.
please can i have the path because i tried to run it from bin but it didnt work
04-12-2011 01:15 PM
Please do the following from cmd:
cd <install_path>\veritas\netbackup\bin
(The default <install_path> is C:\program files)
Try again as per my post above to bpdown; then bpup.
After bpup, check what is running with bpps.
If nbemm is not in the list, check emm logs for last +- 5 minutes (since bpup command):
vxlogview -o 111 -t 05:00:00
If the above produces lots of output, run again and redirect output to a file, e.g.:
vxlogview -o 111 -t 05:00:00 > c:\temp\111.txt
Please post output.
If your EMM database got corrupted you will need to restore from hot catalog backup (I trust you have catalog backups...?)
04-12-2011 03:34 PM
hi,
thanks for your asisstance, i have been going through hell here. below is the output you requested for.
4/12/2011 18:50:57.312 [EMMServer::EMMServer]
4/12/2011 18:50:57.359 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 18:50:57.359 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 18:50:57.359 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 18:50:57.656 [EMMMain] <ENTER>
4/12/2011 18:50:57.656 [EMMServer::isLocalHostEMMServer]
4/12/2011 18:50:57.656 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 18:50:57.656 [NBEmmSvc::doShouldStart] Should start
4/12/2011 18:50:57.890 [NBEmmSvc::doInit] <ENTER>
4/12/2011 18:50:57.890 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 20:59:28.843 [EMMServer::EMMServer]
4/12/2011 20:59:28.843 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 20:59:28.843 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 20:59:28.843 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 20:59:29.078 [EMMMain] <ENTER>
4/12/2011 20:59:29.078 [EMMServer::isLocalHostEMMServer]
4/12/2011 20:59:29.078 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 20:59:29.078 [NBEmmSvc::doShouldStart] Should start
4/12/2011 20:59:29.171 [NBEmmSvc::doInit] <ENTER>
4/12/2011 20:59:29.187 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 21:06:14.421 [EMMServer::EMMServer]
4/12/2011 21:06:14.421 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 21:06:14.421 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 21:06:14.421 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 21:06:14.671 [EMMMain] <ENTER>
4/12/2011 21:06:14.671 [EMMServer::isLocalHostEMMServer]
4/12/2011 21:06:14.671 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 21:06:14.671 [NBEmmSvc::doShouldStart] Should start
4/12/2011 21:06:14.781 [NBEmmSvc::doInit] <ENTER>
4/12/2011 21:06:14.781 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 23:06:40.890 [EMMServer::EMMServer]
4/12/2011 23:06:40.968 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 23:06:40.968 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 23:06:40.968 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 23:06:41.265 [EMMMain] <ENTER>
4/12/2011 23:06:41.296 [EMMServer::isLocalHostEMMServer]
4/12/2011 23:06:41.296 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 23:06:41.296 [NBEmmSvc::doShouldStart] Should start
4/12/2011 23:06:41.390 [NBEmmSvc::doInit] <ENTER>
4/12/2011 23:06:41.406 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 23:07:56.796 [EMMServer::EMMServer]
4/12/2011 23:07:56.796 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 23:07:56.796 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 23:07:56.796 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 23:07:57.015 [EMMMain] <ENTER>
4/12/2011 23:07:57.031 [EMMServer::isLocalHostEMMServer]
4/12/2011 23:07:57.031 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 23:07:57.031 [NBEmmSvc::doShouldStart] Should start
4/12/2011 23:07:57.125 [NBEmmSvc::doInit] <ENTER>
4/12/2011 23:07:57.125 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
04-12-2011 09:49 PM
It seems that the logging level is not high enough to give useful info.
Please follow steps in this TN to check/validate the EMM database http://www.symantec.com/docs/TECH126758
The database probably got corrupted before NBU could stop services when the disk filled up. Do you have a catalog backup to restore from?
04-12-2011 10:15 PM
hi,
thanks a lot. will give the technote to my collegue to have a look at and yes i do have a catalog backup to restore from.
04-13-2011 06:03 AM
take a look on below URL
http://www.symantec.com/business/support/index?page=content&id=TECH55797
04-13-2011 10:57 AM
hi,
please can you direct me to the TN for windows because my platform is windows UDS server 2003
04-13-2011 02:40 PM
Used the TN to check the consistency of the databasesthe message it returned was "no database information exists in vxdbms.conf". i also can't restore catalog it keeps giving me errors
04-13-2011 02:48 PM
Can you recheck that the disk didn't fill up again? EMM won't start if your disk is full. (Or at least, it shouldn't!)
04-13-2011 02:53 PM
hi,
whats the minimum size of free space required