06-21-2013 12:31 PM
Hi.-
I have a problem when make a backup to tape.
This error begin when i make a backup from stagin
##################################################################
The Detailed status
06/21/2013 14:16:36 - Info bptm (pid=30955) start
06/21/2013 14:16:36 - started process bptm (pid=30955)
06/21/2013 14:16:36 - requesting resource Any
06/21/2013 14:16:36 - granted resource 000019
06/21/2013 14:16:36 - granted resource IBM.ULT3580-HH5.000
06/21/2013 14:16:36 - granted resource backup6m-bkp-hcart2-robot-tld-0
06/21/2013 14:16:37 - Info bptm (pid=30955) start backup
06/21/2013 14:23:56 - begin Duplicate
06/21/2013 14:25:57 - Info bpdm (pid=3035) started
06/21/2013 14:25:57 - started process bpdm (pid=3035)
06/21/2013 14:25:57 - Info bpdm (pid=3035) reading backup image
06/21/2013 14:25:57 - Info bpdm (pid=3035) using 30 data buffers
06/21/2013 14:25:58 - begin reading
06/21/2013 14:46:38 - Error bptm (pid=30955) Could not open file /usr/openv/netbackup/db/config/shm/server01-bkp_1371674302_copy1_2 to get shared memory information. Errno = 2: No such file or directory
06/21/2013 14:46:38 - Info bptm (pid=30955) EXITING with status 12 <----------
06/21/2013 14:56:00 - Error bpdm (pid=3035) media manager terminated by parent process
06/21/2013 14:56:05 - Error bpduplicate (pid=3001) host media6m-bkp backup id server01-bkp_1371674302 read failed, media manager killed by signal (82).
06/21/2013 14:56:05 - Error bpduplicate (pid=3001) host backup6m-bkp backupid server01-bkp_1371674302 write failed, file open failed (12).
06/21/2013 14:56:05 - Error bpduplicate (pid=3001) Duplicate of backupid server01-bkp_1371674302 failed, file open failed (12).
06/21/2013 14:56:05 - Error bpduplicate (pid=3001) Status = no images were successfully processed.
06/21/2013 14:56:05 - end Duplicate; elapsed time 0:32:09
no images were successfully processed (191)
tnx
06-21-2013 10:40 PM
06/21/2013 14:46:38 - Error bptm (pid=30955) Could not open file /usr/openv/netbackup/db/config/shm/server01-bkp_1371674302_copy1_2 to get shared memory information. Errno = 2: No such file or directory
06/21/2013 14:46:38 - Info bptm (pid=30955) EXITING with status 12 <
In media server:-
see the permission on the folder /usr/openv/netbackup/db/config/shm
check the space on the FS having this folder /usr/openv/netbackup/db/config/shm ,
make sure it has enough permission and space..
06-22-2013 01:36 AM
Check if /tmp it out of space.
06-24-2013 07:01 AM
Nagalla:
Space:
06-24-2013 07:14 AM
Nicolai.-
The media server is Solaris O.S. and /tmp space is:
swap 32G 0K 32G 0% /tmp
06-24-2013 07:23 AM
Which NBU version are you using?
If it's NBU 6.5: http://www.symantec.com/docs/TECH66236
Other TN: http://www.symantec.com/docs/TECH145797
06-24-2013 07:46 AM
Hi I De Pedro.-
The version is 7.5
Master - Media : RedHat 5.6
Media(2): Solaris 10
port 1556 not blocked
Regards
06-24-2013 08:21 AM
Npalma,
The shm directory only has write rights for root:
drwxr-xr-x 2 root root 31 Jun 22 02:19 shm
Are you using other user in the Media Server?
06-24-2013 09:17 AM
Only root.
06-24-2013 12:09 PM
Hi Npalma,
did you read pedro, the solution is there I think , in the first link.
just an excerpt:
Once a duplication job exits in this manner, administrators need to manually clean up the shared memory file in order to be able to successfully duplicate this image. In the above example the shared memory file is named:
/usr/openv/netbackup/db/config/shm/clientA_1202256093
BUG REPORT: The bptm write process may attempt to access a non existent shared memory file if job database cleanup runs longer then 5 minutes resulting in a status 12
Workarounds:
The following work around's may be used to alleviate the problem:
1. Schedule duplication jobs to run at times that do not span midnight
2. Script bpdbjobs -clean to run via cron so that cleanup will occur more frequently. This will allow the over all time to it takes for clean-up to complete to be less then five minutes in most circumstances.
3. Contact Symantec Technical Support to request a binary for ET1752343 which has additional code added to attempt to open the shared memory file multiple times if the file does not exist.
ETA of Fix:
A product enhancement to ensure order integrity of the read and write process (ET1466476) has been logged and may be included in a future release of NetBackup.
EDIT:
Sorry i did not see that you re on 7.5. Probably its not your case, but check if it applies too.
06-24-2013 02:46 PM
remains the problem then of bpdbjobs -clean
07-05-2013 07:49 AM