09-29-2010 11:14 AM
Symantec Backup Exec System Recovery was working last week, now it says "The last scheduled backup of DroboPro (D:\) was missed. Remedy: Back up now to create a recovery point." I click the back up now and I get "Cannot read backups". I can read the drive [DroboPro D:\] fine through explorer. Details of the error show:
-E1ADD76B: Cannot read backups.
-Object reference not set to an instance of an abject.
(UMI: V-281-429-55147)
09-29-2010 02:45 PM
09-29-2010 03:00 PM
As stated, I can read the backup destination just fine.
09-29-2010 10:18 PM
Just to make it clear: As far as I understand it means that you can read the drive D:\ that you want to backup, but can you also read the backup destination, the place where the backups are stored e.g. a NAS device ?
09-30-2010 08:15 AM
Source and destination are locally attached Drobo drives (not NAS), and both can be read via Windows Explorer.
09-30-2010 08:31 AM
You mentioned that it was working last week so I would suggest that you try:
** Restart the Backup Exec System Recovery service
If that does not help, try rebooting the machine to see if that helps.
09-30-2010 09:21 AM
I have rebooted the machine and the same issue remains. I was on hold with Symantec for over an hour and a half yesterday and no one picked up. I am currently on hold with Symantec 54 minutes, and doubt I will fare much better. One time in the past I had to wait over 3 hours for Symantec support. Enterprise support should not have to wait this long, especially from a company such as Symantec.
09-30-2010 10:48 PM
Is the drive visible in Windows Disk management ?
10-01-2010 03:19 PM
Yes, I can view the drive in Windows Explorer and Disk Management. I even created a folder & deleted it to make sure I could read/write to it.
10-02-2010 12:21 PM
Well, file and folder backup is a simple copy job whereas a image job is a block level copy of the drive. Have you thought about opening a case with Symantec ?
10-05-2010 10:02 AM
I opened up a case with Symantec after being on hold over 2 hours. It appears to back up, but I get the following error when attempting to explore the last "sucessful" recovery point:
Cannot mount the recovery point (drive information). Result (0xe98f0032 21 RPAM_ERR_MOUNT_FAILED Args [1] Arg (0xbab0006 0xe0bb01aa);)
10-05-2010 12:32 PM
Does this match you issue: http://www.symantec.com/business/support/index?page=content&id=TECH128974
10-06-2010 01:00 AM
What do you mean by 'explore'? Are you using the recovery point browser or the granular restore option?
How big are the volumes that you are backing up?
10-21-2010 12:33 AM
Any news here ?
11-11-2010 12:05 AM
Any updates ?
12-15-2010 12:09 PM
Any news in here ?