12-10-2013 12:14 AM
Symantec Backup Exec System Recovery version 9.0.5.45729 is throwing us these errors lately:
Error EC8F17B7: Cannot create recovery points for job: Drive Backup of RECOVERY (*:\), OS (C:\), DATA (D:\).
Error E0BB0083: Unable to create incremental recovery point.
Error E7C3000F: Device \\?\SymantecSnapshot1 cannot read 208 sectors starting at LBA 224909440.
Error EBAB03F1: Incorrect function. (UMI:V-281-3215-6071)
Details:
Source: Backup Exec System Recovery
We've already tried a combination of turning on and off Smart Sector Copying and Ignore Bad Sectors but the error persists. A chkdsk comes out clean on all drives, so does a HDTune.
I've found this solution: http://www.symantec.com/connect/forums/unable-create-incremental-recovery-point
But have a question regarding it. When I run the fixinstall.bat, will it remove all my current backup settings? Also, what does the partInfo.exe does exactly?
Thanks.
12-10-2013 01:31 AM
Fixinstall only reregisters the dlls and drivers, it does not harm your settings in any way. Partinfo collects partition information,
12-10-2013 02:15 AM
Ok, thank you.
Unfortunately that did not solve the problem. So it seems there are still some other issues lurking around
12-10-2013 02:16 AM
I've found this solution: http://www.symantec.com/connect/forums/unable-create-incremental-recovery-point
Did not work unfortunately, so there are still unreadable sector issues I'm afraid...
12-10-2013 02:52 AM
Please let us know what OS is it ?
Also are you able to see any error messages in the Event Logs ?
Try this Open the SSR console -> Backup Job tab -> Right click on the backup job and select "Run backup job with options" -> Select "New Recovery point"set and run the backups
12-10-2013 05:32 AM
OS is Windows Small Business Server 2011 Standard
Ok, will try that, thanks.
12-11-2013 01:01 AM
Unfortunately, that didn't work either. Still the exact same error message.
12-11-2013 01:47 AM
Hm, you'd possible try to shrink this volume beyond this bad sectors ?!
12-12-2013 08:18 PM
Well if the backups are successfull after enabling the "Ignore Bad Sector" that means it is verifying the disk has some bad sectors on it.
Because the recommendation is to have the "Ïgnore Bad Sectors" option unchecked.
If you are comfortable shrinking the volume , try only with 5MB of shrink.
There can also be a third party software using the VSS snapshot while SSR is getting backed up
The error "Error E7C3000F: Device \\?\SymantecSnapshot1 cannot read 208 sectors starting at LBA 224909440" , however defines it is unable to read the sectors
12-12-2013 11:28 PM
I've tried this solution again but cleared the backup drive first, then checked the ignore bad sectors and disable smart sector copy boxes. Did a full backup just fine, ran a very long time but gave no errors.
But the next day, when it starts doing normal, incremental backups again: no go, same error.
12-15-2013 11:22 PM
But the odd thing is.. They are not succesfull, even when enabling that option but still give me the unreadable sector error.
It seems to be incredibly random though..
Full back-up on Wednesday: OK.
Incremental back-up on Thursday: NOK, bad sector error.
Incremental back-up on Friday: OK, without changing any of the settings.
01-13-2014 12:23 AM
Does the issue still exist ?
02-19-2014 07:01 PM
Is your issue resolved ? Sorry for a delay response.
Please refer : https://www-secure.symantec.com/connect/forums/unable-create-incremental-recovery-point