11-10-2010 12:09 PM
Evening,
Im after some pointers here. ive googled this one to deth
I have backup exec system recovery 2010 running on SBS2008
for some reason this whole app stopped working wont even open. So i want to repair the installation.
If i try repair / modify or remove from add / remove programs or teh original CD I get the error
Installshield DLL custom action>
File 'C|program files (x86)\symantec\Backup Exec Stem Recovery\agent\spnregister.dll' can not be found.
I have tried getting extracting this file from the cab on the installation media and putting it into the correct location but no good.
I have tried this manual remove
http://www.ehow.com/how_6470454_uninstall-backup-exec-system-recovery.html
but when i do a fresh install after it fails with related errors.
Also installed on the server is symantec endpoint security and backup exec 2010 small business server. (so I cant delete the C:\programfiles\symantec folder and repair th registry after.
Any pointers apreciated
Thanks in advance
Si
Solved! Go to Solution.
11-15-2010 01:00 PM
Have you tried this? www.symantec.com/docs/TECH66685
11-10-2010 03:23 PM
Try the MSIZAP utitily to delete the product from the windows installer database and manually remove the files afterwards.
11-10-2010 03:47 PM
I have to agree with Markus, it's probably in the installer database and once removed will install with no problem. Run into that with SEP more than my share of times!
11-11-2010 12:28 AM
Have you had a chance to try ?
11-13-2010 12:49 AM
Morning, I had to wait for a weekend ot do this.
HAve done the msizap, and proceeded to reinstall. I now get the error "install has detected a newer version of this technology. To install symantec backup exec system recovery 2010, symantec backup exec system recovery 2010 9.0.1.36527 must first be removed through add / remove programs"
I have renamed the program files folder for it and am now booting ht server. I will then clean the registry and reboot then try to download the newest version of the software.
Will let you know the result later today
Si
11-13-2010 03:22 AM
Ive downloaded the latest version (BESR_2010_9.0.2.37914) I was previously installing from BESR_2010_9.0.1.36527
The two attatchments are the error im getting, then the screen shot of whats left in MsiZap
My next plan is to go throought the registry manually & remove. Can anyone recommend me a regisrty tool that will search then let you delete multiple enteries ?
Thanks in advance
Simon
11-14-2010 12:44 PM
I think it should be sufficent to remove HKLM\Software\Symantec\Backup Exec...
11-15-2010 10:34 AM
altghought that registry key does exist, there is no sub or seperate key for system recovery.
Please see attatched the screen shot of the error im getting now along with a view of the registry key for backup exec expanded,
11-15-2010 01:00 PM
Have you tried this? www.symantec.com/docs/TECH66685
11-17-2010 12:35 PM
got slightly further...
I now get error attatched.
When i search the registry for unknown\components it dosent find anything
I have found a key with that name and changed its permissions to system and admin have full control but no change (have put back after)
Have also booted the server a few times,
Have also ran ccleaner on the registry to tidy any dead ones
really doing my fruit now
11-17-2010 02:45 PM
To rule out security settings, try the following to restore the security settings to the default settings:
Once done, try the install once again.
11-17-2010 03:49 PM
I had the exact same error as Simon, and after follow ing both posts by Andy I am happy to report back it did indeed install. Crazy.
11-22-2010 12:22 PM
Thankyou for your help ladies & gents. Took a lot longer than id have liked but good fix either way
Have chosen to mark two posts as solution
Thanks again, Till the next time...