the cause is intergration of code, between the ssr2013 engine and windows volume shadow copy, with all the involved elements. such as MS shadow copy, dcom, and few others. I dont think, symantec is exerting any efforts at all at this time, any longer. the product represents less than 0.5% of theri product offerings, and not worth the R&D to repair. their preference is to lose those clients forever, and move on. they refused to acknowlege the refund issue, as they do have a money back policy, but no go in that regard either. those of us with dell, few hp and acer machines have been ripped off and its that simple.
I tried novabackup. beautiful platform, fast, but does not even see partitions without drive letters. thus, as worthless. then went on with storage craft. WOW. (big letters).
incredible, flawless, (EXPENSIVE), but nontheless, puts symantec to absolute shame. they apparently, ATE the ms windows 8 code before launching the product, and it was tested on all of the top 10 main brands. I tried it:
fast
sees all
not a single error.
not worried about ss2013 anymore, but still working hard on getting my money back :)
(appology to all the symantec support guys and gals, your efforts are apprecited, but produced a big zilch, nothing personal here).
