01-05-2011 06:57 AM
Under Products and Maintenance no current products are listed only products from 2007
also i get errors when trying to create case
Submit the Case
" Your attempt to submit a case to Symantec has failed due to an invalid Product/Version. You can check the product/version and resubmit the case, or contact technical support Symantec Technical Services"
Who do I contact?
And how to select the correct Product name to get to correct queue for the correct support
Solved! Go to Solution.
01-23-2012 01:54 PM
I guess I was rite I was given a new SAN number every time I purchased or renewed Symantec products and “Symantec Customer Business Operations”
Department resolved my issues and now when I look on the Products and Maintenance tab I see well I did see all my current products this morning I did see all the current products there were 57 entries and the newest SEP expired in 2013 but it’s all gone now I am back ware I started January 11 2011.
Well I guess I will call them back at least now I know who to call Symantec Customer Business Operations
02-09-2012 12:04 PM
They fixed all my products from 2007 and up are here
This makes it nice and easy to keep track of product key and serial numbers