03-24-2013 07:48 AM
SSR 2013 trial. When I open the program I get an error "VProConsole - No Disk, There is no disk in the drive. Please insert a disk into drive D:"
This is a miniMMC SD/RS, removable card drive. It is not being backed up by SSR. Ghost did the same thing before I uninstalled it. I hit continue, get the error again and then all is OK.
If I insert my camera card the errors go away. Its a lot more useful in my camera though.
Solved! Go to Solution.
04-24-2013 10:15 AM
Progress. The mini card slots on my machine had mapped to drives D:, E:, F:, and G:. The DVD drive mapped to drive H:. Two days ago the DVD drive failed to work. I called Dell tech support and they fixed it through direct access to my computer. After they were done the DVD showed that it mapped to drive D: and the card slots all moved up one (E, F, G, and H). The error when starting the SSR 2013 console has now disappeared, it was also showing up while running the Custom Revovery DIsk tool and errors there have disappeared also. The DVD drive does not have to have media loaded.
03-24-2013 11:02 AM
I ordered SSR 2013 today. I still need answers to my questions though. https://www-secure.symantec.com/connect/forums/installed-ok-get-vss-error-e4f3000e
03-25-2013 02:14 PM
Open the SSR console, go to the drives tab and delete the D: Drive. You maybe need to set the show hidden drives option to get D: visible.
03-25-2013 02:52 PM
03-26-2013 06:51 AM
04-03-2013 10:17 PM
Anything clear now ?
04-04-2013 08:13 AM
SSR was not trying to backup this drive. It doesn't appear when I enable hidden drives. The error message occurs whenever I start the console app. At other times occasionally. Not when its doing a scheduled backup.
04-04-2013 08:35 AM
You will see the "Show Hidden Drives" box when you start a backup, Define New or a One Time Backup.
Deric
04-04-2013 09:03 AM
This has nothing to do with starting or editing backups. I've looked at hidden drives and my d: drive is not there. This occurs when starting the console VProConsole.exe). I think its a bug. I got the same thing with Ghost when I first attempted to run it on this machine. I probably never saw it on my old computer because I had a D: partition on my hard drive that was always mounted prior to starting the console.
04-04-2013 11:30 AM
Ok,
silly question, does it show in disk management, is it online?
Deric
04-04-2013 07:45 PM
04-05-2013 03:17 PM
I'm having the same problem: SSR 2013 with new Windows 8 pc (and card slots)
04-05-2013 03:40 PM
I'm not having much luck getting Symantec to respond to this. Thanks for that info; it bolsters my opinion that this is a bug of some sort.
04-05-2013 11:47 PM
I've escalated this to support for you. Please have a little patience.
04-08-2013 02:19 AM
OK, let me look into this issue for you guys.
I should be able to test this tomorrow although I will only be able to test with Windows 7.
Question: are you only seeing this issue on Win8 machines?
04-08-2013 06:12 AM
I am seeing this problem only on a new (1 week old) Dell XPS 8500 Windows 8 pc. I have installed SSR 2013 on a Windows 7 pc without any problems.
The Win8 pc never had Norton Ghost installed. The Win7 pc had Ghost 15 installed, which I uninstalled, and then installed SSR 2013 without incident.
04-08-2013 07:35 AM
I ran Ghost on my Windows 7 machine but that machine had a permanently mounted D: drive so if Ghost was checking I never knnew it. WHen I attempted to install Ghost on my Windows 8 machine it alaso was looking for a D: drive.
04-11-2013 11:45 AM
See attached Disk Management screenshot. Disk 0 is the hard drive, Disk 1 (i:) is external usb drive. Note that Disk 2,3,4,5 are media-card-reader slots.
This is a new Dell XPS 8500 with Win8 64 preinstalled by Dell. Also, I have never had any previous Norton Ghost or Symantec SSR image backup software installed. The SSR 2013 Desktop Edition is no longer in trial mode (I purchased and entered the license serial number). Am I supposed to open problem ticket with Symantec or wait for answer here on forum?
04-11-2013 09:15 PM
Attached is from disk manager on my machine. For whatever reason my expansion drive is disk 5 and the card slots start at disk 1, but otherwise the setups are identical.
04-24-2013 10:15 AM
Progress. The mini card slots on my machine had mapped to drives D:, E:, F:, and G:. The DVD drive mapped to drive H:. Two days ago the DVD drive failed to work. I called Dell tech support and they fixed it through direct access to my computer. After they were done the DVD showed that it mapped to drive D: and the card slots all moved up one (E, F, G, and H). The error when starting the SSR 2013 console has now disappeared, it was also showing up while running the Custom Revovery DIsk tool and errors there have disappeared also. The DVD drive does not have to have media loaded.