Email Alerts not working

[Casey_Hutcheson]

Hi,

I'm running Veritas Backup Exec Version 9.00 Rev. 4367 on a Windows 2000 Server, and am having problems with the software alerting me when a job has a success or failure. It was working before one of our guys left; after I removed him from the notification list the emails stopped going to our helpdesk. I removed his user, left the helpdesk user and added my user and that when the alerts stopped emailing. Everything seems to be setup correctly and the "test" button sends the email to the appropriate place, but when the job succeeds for fails, no email is sent. Any ideas?

Also, I noticed in services that the "Backup Exec 8.x Alert Server" was not running. I left it disabled because I'm assuming that it was always disabled, unless of course that is the problem. I'm new to the backup scene and am taking over where another person left off. Could this be the issue?

Thanks
-Casey

[Dave_Bunye]

If you are in fact running verion 9.0, then the 8.x Alert server is not needed. I'm not even sure why you would still have it if you upgraded.

When you added your user, did you assign yourself to the alert categories? (Tools\Assign Recipients to Alerts) That will cause you to be notified whenever an alert is generated for the category you assign yourself to.

You can also do per-job notifications by assigning your account to receive notification when the job completes (success, failed, or with exceptions) Do this on the job properties screen on the Notification node. You can edit existing jobs to add your account to the jobs which you already have, and do it as you create new ones.

[Casey_Hutcheson]

OK, Im ignoring the 8.x services.

I am checked as being a recipient in the Alerts Cat.

Just checked the Job Setup and I was not in the list there, I'll let it run tonight and see what happens.

Thanks!
-Casey

[Ameet_Thakkar]

From the mail, we have noted that you are currently using Backup Exec v9.0, we would request you kindly upgrade the same to Backup Exec v9.1 Please make sure that you have updated Backup Exec v9.0 to Backup Exec v9.1. It addresses many issues and enhancements from an earlier versions and Build of Backup Exec v9.0. Refer the following technotes:

Here's are the technote link which will help you download and install Backup Exec v9.1, kindly carry out the installation and let us know if you face any problems and revert back with the logs so that we can help you troubleshoot .
Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691.1 (Single .ZIP download) http://seer.support.veritas.com/docs/264658.htm

Extract the downloads on the local machine on which Backup Exec is to be installed and check the results
Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers General Information http://seer.support.veritas.com/docs/262414.htm

Note: 1. BEWS 9.1 is a free downloadable upgrade inclusive of previously installed agents and options from Backup Exec 9.0 for Windows Servers agents and options.

2. Update all agents/options on all remote systems because the remote agent software component, which gets installed on the remote system, is different for both the versions of Backup Exec v9.0 and v9.1.

Upgrading from 9.0 to 9.1 includes upgradation of the remote agents as well. You can upgrade the Remote Agents on top of the existing version. Or you can perform a fresh install i.e. uninstall and re-install the Remote Agent for Windows Server. Refer to the following technote for the same:
- http://seer.support.veritas.com/docs/253058.htm

------------------------------------------------------------

Kindly refer to the following steps mentioned in the technote links and let us know the outcome of the same.
VERITAS Backup Exec (tm) 9.0 for Windows Servers randomly fails to send notification email http://seer.support.veritas.com/docs/261438.htm
Also, we would request you please reconfigure email notifications http://seer.support.veritas.com/docs/253178.htm
In case you are using SMTP notification , refer the following link that may help you in resolving the issue:
http://seer.support.veritas.com/docs/264683.htm
================================================
As an additional information.
Most of the external SMTP servers don't allow smtp mail relaying without proper authentication.
We suggest you to check the external smtp servers using telnet command.

Refer to the following technote for further information .
Technote:How to test the simple mail transfer protocol notification using Telnet http://seer.support.veritas.com/docs/252098.htm

We hope this helps. Let us know if the problem still exists and revert back with the error message.

"NOTE : If we do not receive your intimation within two business days,
this post would be 'assumed answered' and archived.",

[Casey_Hutcheson]

I set the alert on the job itself and all is well!

Thanks!