09-18-2014 02:18 PM
Trying to install Symantec drivers on our HP tape library due to numerous errors. I get the following message... please advise
Installing Symantec "halfinch.sys" for "SCSI\SequentialHP______Ultrium_4-SCSI__W55W"
Driver load failure 0x800F020B for SCSI\SequentialHP______Ultrium_4-SCSI__W55W
The device instance does not exist in the hardware tree.
09-18-2014 02:39 PM
Can you see the device in Windows?
Run HP library and tape tools diagnostics to troubleshoot the tape drive
09-18-2014 02:59 PM
I would suggest rebooting the server as it sounds like the hardware info might be stale.
09-18-2014 10:33 PM
Look for ghost tape drives in Windows Device Manager.